Search Hotels Near Oasiria Water Park, Marrakech

"It would have been nice to have bottles of water replaced in our room every day we stayed, rather than just day 1. Our toilet was not flushing so reported it and it was fixed straight away, only thing was that the bath mat was soaking wet and they left it on top of the bed! When we arrived we were not greeted with complimentary drinks as we saw other guests were greeted with drinks (Moroccan tea). I needed help with a restaurant booking so approached the front desk, the First Gentleman I spoke to I felt was abit abrupt with me! so spoke to another one instead who was very helpful. I would have loved a long floor mirror in our room rather than one hung on the wall as a decorative piece( but could not even look in it as it was high up). This is not a complaint but just something I experienced! I would definitely book this riad again as it was so convenient to a lot of the places we visited, very clean, breakfast was enjoyable and we really enjoyed our stay. The staff were polite and helpful especially the guy who took our suitcases from us midway on the way to our taxi ( as he just took other guests to their taxi, and saw us) the poor man nearly got run over by a motorcycle but he was not hurt!"

"Mohammed is a super kind host! He was super communicative & helpful. We needed a taxi for our 4:30am flight and he coordinated a taxi to arrive early! The place was a little tricky for our initial driver to find, but it’s very nice & spacious. Definitely worth booking! "

"Pros: Amazing staff! Like above and beyond! Zachariah is so wonderful and great with clients. They have traditional mint tea and hospitality when you arrive! Cons: A bit run down and my wife said the shower water wasn’t hot enough. "

"Didn’t use pool but looks beautiful at night. Breakfast not so great. They run out of juice glasses and it took quite a while to get them out "

"Very rude and unprofessional staff. The AC wasn’t functioning well and most of the time the room was very hot. Room service is very late and not to the standard of the price paid. Misunderstood the booking days and made me pay for an extra night while at checkin I gave them the dates I was supply to stay, when I told them they need to fix it they argued about the new price and when asked for the authorities they wouldn’t call the police and physically blocked me from leaving the premises to call the police. They held my suitcases and passport in my room and did not inform me that I was supposed to checkout on the 19th until I returned from my day out. Overall customer service is very poor and unprofessional, there is no customer satisfaction not the price paid is worth the amenities. Paid similar price at the ritz and had the best ever experience and service. This shows how the hospitality in French managed hotels in Morocco and the customer service in general still lacking and the bureau of tourism should be aware of these issues. I would not recommend this facility to anyone else in the future."

"Super accueil, belle chambre, nous avons été traité comme des reines, merci beaucoup! "

"A real shame. The hotel looked a bit tired. Can stop thinking about the £10 they charged me for a coke and the fact there was nothing available but a £40 lunch buffet which I regretted as soon as I sat down. There are better places for the money."

"Stunning boutique hotel with attentive staff and a delicious French restaurant. The grounds are gorgeous and the main pool is the longest and most picturesque I have ever seen. Spectacular!"

"The hotel is looking tired"