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"I was COMPLETELY & UTTERLY disappointed with our stay. I am TRULY bewildered with the fact this is SUPPOSED to be a 5-star hotel! I have wanted to stay here since I saw the hotel on the movie Last Holiday….do yourself a favor, DO NOT spend the time, expense, nor travel to waste it all!!! I’m sure at one time, during its “heyday” it was a lovely place to stay, however, we found the public spaces were worn, sad, barren, smelly and dirty (looked as though no one had vacuumed nor dusted for months!) The carpets are in desperate need of replacement, it needs to be painted, as well as simple repairs throughout. Though, I must add, our room itself was very clean (small miracle). Attention: Hotel Pupp employee who is responsible for comment evaluation: Do NOT leave me a canned response as you have with every other person who has left comments. For YEARS, you have known and are completely aware of the degradation of this establishment, yet nothing is done about it!! These comments are STRICTLY to let others know about the sad situation which will befall them if they still decide to visit. I truly wish I would have read the reviews BEFORE I stayed. Lesson learned😞"

"Amazing breakfast, the staff were really kind, a lovely room with everything u could need"

"The heaters didn’t work. They would fix them and then the next day, they didn’t work. They don’t have covers/blankets either, just small twin size covers like a twin mattress pad. The restaurant was the best part and so was the location!"

"Great spa and great breakfast "

"Absolutely great staff on reception. Forget cards and IDs in my room and they send it free of charge next day."

"Bed was clean breakfast was not good "

"The room was nice and clean. The breakfast had everything you could need. the location was also ever convenient. "

"The staff was wonderful, efficient and pleasant. The property is a 19th luxury building, fully modernized while retaining its charm. Very clean, excellent breakfast, quite near the center of town with the collonades for taking the waters [the hotel had excellent spa facitliies]"

"On the day of check in, we had come back to book for spa, lady at the reception does more than this job..l she takes care of other things as well.. but even after spotting us , she continued doing other stuff for another 5 to 7 mins, which was bit annoying.. breakfast was not as mentioned in the reviews. Glasses were smelling. Overall for the money it cost’s it’s not worthwhile. Even for SPA we needed to pay, I don’t know about other hotel of same price range if they are charging or it’s all included. "