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"I had booked a superior room with mountain view but I was given a ground floor room which just opened out to some villas...no mountain in sight. The front desk denied saying that there are no mountain view rooms despite the fact that it was listed on hotels.com and I had chosen and paid for it. I had to get on a call with hotels.com for 45 mins to sort it out during which the owner apparently told the hotels.com customer service agent that mountain was not visible because of fog/mist...a total...

"When I checked in the room had prior guest’s trash and the bed and bathroom smelled terrible. The couch had blood stains. Gave my laundry to be cleaned and it came back stinking like urine. The food was also bad."