6/10 - Được
Maria
Khách đi công tác
20/04/2026
We initially requested to be moved to Tower III due to ongoing issues with the elevator in Tower I. Upon transfer, the room in Tower III appeared fairly clean.
However, on our third day, we requested housekeeping service, and upon returning, we found the room had not been cleaned properly. The beddings were not changed, the floors were not vacuumed, and there were still visible hair strands and small pieces of tissue on the floor.
Additionally, we discovered a water leakage issue in the living room area and near the bathroom entrance, specifically between the lavatory and the mirror. It appeared this issue had gone unnoticed, as the carpet had a stale odor and was heavily soaked. We only became aware of this on our third day while spending more time in the living room.
We reported the issue to the staff to ensure it could be addressed for future guests. Although we were offered the option to move rooms, we chose to stay after the carpet was replaced. Unfortunately, it became wet again the following morning.
On a positive note, Marischelle, an intern, was very helpful and attentive in assisting us with our requests. We also enjoyed the pool during our stay.
Maria
Lưu trú 4 đêm vào Tháng 4, 2026
