"I booked a junior suite months in advance. Arrived and was told not available but I was given an “upgrade”. The upgrade was a king room that faced the bar and provided a limited very obstructed view of the ocean. There was simply a bed, tv/dresser, and a chair that pulled out to be possibly twin size bed but was so visibly soiled I didn’t feel comfortable using in any capacity. I asked the front desk how this room was an upgrade and was told “because it’s above the bar”. Personally, that is a matter of opinion and being close proximity to the bar in my opinion does not make this given room an “upgrade”. I asked for literature on the property, amenities, restaurant I was told “it’s all on line”. The internet service was very patchy and generally there was no service available. Henry at the front desk had very poor customer relation skills. I asked to view a jr suite the next day after checking in and was told none were available to even view. Upon walking the property you could see rooms that had curtains opened and most of these rooms had small table and chairs, small couches, two decorative chairs. The main purpose of booking the jr suit I wanted the living room ambience. The king room “upgrade” I was given only had the very soiled chair/twin sofa sleeper. "
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