4/10 - Kém
Cristina
Đi cùng gia đình
26/04/2026
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ
The main concern is that you have hot tub and pool in the Expedia page and yet those amenities are unavailable for repairs for a long time. The issue was fixed for me with the removal of the resort fees during our stay, but as of 04-26, several days after I reported the problem, the Expedia page still has the wrong information. That constitutes mis advertisement, and it's hard to trust Expedia after this experience. Now, I want to be fair: In general, was the staff courteous and friendly and the room clean and comfortable? Yes. I must say I was upgraded to an apartment and can't say what the normal rooms look like. The apartment was very nice, even if too large for our needs. One final concern: we were told we were "already paying for a cleaning fee", which sounded strange - I have seen taxes, and resort fees, but not cleaning fees when one does not require any extra cleaning other than normal cleaning after one leaves the room. I'm uncertain of whether I was charged such "fee," as I haven't yet received the final receipt by email, two days after checking out from the room.
Cristina
Lưu trú 7 đêm vào Tháng 4, 2026
