Search Hotels Near Pinewood Lake, Alexandria

"Overbooked and did not let me know ahead so I got stuck for hours before finding a different location Very poor customer experience Never going back there again "

"Staff was great and very kind and supportive , but the construction noise would not let me sleep and woke me up at 7 am "

"The staff were incredibly kind, personable, and helpful—the only reason I didn’t immediately request a full refund given the hotel’s condition. The elevator smelled strongly of urine and had sticky spots, and cigarette butts littered the floors. The room was extremely dirty: every layer of bedding, including the mattress, had stains, rips, and tears. I checked for bed bugs due to the condition and, while I didn’t find live ones, there appeared to be remnants from past issues. I found food wrappers and a corn kernel in the bed frame, filthy floors, and thick dust on curtain rods and wall décor, indicating a lack of regular cleaning. Doors had old stains, the shower curtain had visible mold (including fuzzy growth), and the microwave was disgusting. Trash from a prior guest remained, and the towels were unusable due to stains resembling blood and earwax. I also found a carpet beetle shell in a drawer. Housekeeping was requested, but while bedding was replaced, many issues remained, including the debris and stains. I also found new items in the room, suggesting someone entered while I was out, which was alarming. I became ill with food poisoning and had to extend my stay; the front desk staff were kind and accommodating. Overall, the hotel is uninhabitable for the price. Front desk staff were excellent, but management clearly neglects cleanliness, maintenance, and health standards."

"Breakfast was basic/oatmeal was cold/bathroom vent not working. A/C cold/Paint peeling off top of bathroom wall. Room was clean but small 1st room I don’t recommend at all no rest at night due to school group of kids above us sound like they were going come through floor. Staff was friendly but wouldn’t let us change rooms. Safe to say not returning."

"Toilet wouldn’t flush 50% of the time. Back door didn’t unlock when you tried to open with key and we were told we just weren’t pulling hard enough, which was not true whatsoever."

"If i could rate the staff better than excellent i would, they were all amazing. The room was nice and breakfast was always amazing. My only complaint would be the pool. It was cloudy (which most associate with dirty) and the area was in need of some upkeep (rust stained areas where the humidity sweat, peeling paint, dying/overgrown plants). I did like they had plenty of towels and floaties so thoughtfulness was prevalent. We had a wonderful stay and would again, mainly for the staff!"

"Rooms were amazing .. dining staff were extremely rude especially the guy at the omelet station and the bar station but everything else was great . "

"I enjoyed my stay. It was clean and staff were courteous. "

"Clean room with a great bed. The lobby looked very nice and the staff was great. My only issue was that someone knocked on the door at 1030 and we told them we were still there. Around 11 they started vacuuming right outside our door. Check out wasn't until 12. "