Skip to Main Content.
List your propertySupportTrips
Member discount illustration

Members save 10% or more on over 100,000 hotels worldwide when you’re signed in

Sign in
Sign up, it’s free
Feedback

Etéreo, Auberge Resorts Collection

5.0 star property
Luxury resort on the beach, with 2 outdoor pools

Choose dates to view prices

Photo gallery for Etéreo, Auberge Resorts Collection

Ocean Studio with Plunge Pool | Free minibar items, in-room safe, blackout curtains, iron/ironing board
Property grounds
Boating
2 outdoor pools, pool cabanas (surcharge), pool umbrellas
Free minibar items, in-room safe, blackout curtains, iron/ironing board
At Etéreo, Auberge Resorts Collection, you can look forward to a beach bar, a terrace and designer shops on-site. With a white sand beach, beachfront dining and free beach cabanas, this resort is the perfect place to soak up some sun. Indulge in a massage at Sana, the on-site spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, light fare and ocean views. Yoga classes and fitness classes are offered at the gym; other things to do include snorkelling. Stay connected with free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and guests can find other amenities, such as a firepit and a coffee shop/cafe.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Pet-friendly
  • Breakfast available
  • Gym
  • Room service
The current price is 15.787.505 ₫
21.700.540 ₫ total
includes taxes & fees
1 Sept - 2 Sept
Penthouse, 3 Bedrooms (Ocean, with Plunge Pool) | View from room

On the beach

This resort is located on the beach. Take advantage of the free beach cabanas, beach loungers, and beach umbrellas at the white sand beach. Experience the magic of beachfront dining with a memorable meal at the restaurant. Relax and treat yourself to a refreshing drink at the beach bar. Some on-site activities to enjoy while you're visiting include snorkelling and beachside massages. Noteworthy nearby activities include sailing and kayaking.

Ocean Studio | Free minibar items, in-room safe, blackout curtains, iron/ironing board
On the beach, white sand, free beach cabanas, sun-loungers
What guests liked about the beach

The beach was gorgeous with well-maintained areas and excellent lounging options.

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Penthouse, 2 Bedrooms (Ocean, with Plunge Pool)

Penthouse, 2 Bedrooms (Ocean, with Plunge Pool) | Dining room

Penthouse, 2 Bedrooms (Ocean, with Plunge Pool)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 283 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 King Bed

View all photos for Ocean Suite with Plunge Pool

Beach/ocean view

Ocean Suite with Plunge Pool

Highlights

Furnished balcony or patio
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
  • 128 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean Studio with Sky Deck and Plunge Pool

Ocean Studio with Sky Deck and Plunge Pool | Terrace/patio

Ocean Studio with Sky Deck and Plunge Pool

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
Blackout curtains
  • 139 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Multiple Beds (Ocean Veranda Duplex)

View from room

Room, Multiple Beds (Ocean Veranda Duplex)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 283 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 King Bed

View all photos for Ocean Studio - 2 Queens

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Ocean Studio - 2 Queens

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
Blackout curtains
Separate bedroom
  • 81 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (Ocean & Sunset with Plunge Pool)

View from room

Suite, 1 Bedroom (Ocean & Sunset with Plunge Pool)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 153 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse, 3 Bedrooms (Ocean, with Plunge Pool)

Penthouse, 3 Bedrooms (Ocean, with Plunge Pool) | Dining room

Penthouse, 3 Bedrooms (Ocean, with Plunge Pool)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 365 sq m
  • 3 bedrooms
  • Ocean view
  • Sleeps 7
  • 2 Queen Beds and 2 King Beds

View all photos for Mangrove Studio with Plunge Pool - 2 Queens

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Mangrove Studio with Plunge Pool - 2 Queens

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
Blackout curtains
  • 81 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Mangrove Studio with Plunge Pool

View from room

Mangrove Studio with Plunge Pool

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
Blackout curtains
  • 81 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Ocean & Sunset, with Plunge Pool)

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Suite, 2 Bedrooms (Ocean & Sunset, with Plunge Pool)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 235 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 King Bed

View all photos for Room (Ocean Veranda Duplex)

Room (Ocean Veranda Duplex) | Free minibar items, in-room safe, blackout curtains, iron/ironing board

Room (Ocean Veranda Duplex)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 365 sq m
  • 3 bedrooms
  • Sleeps 7
  • 2 Queen Beds and 2 King Beds

View all photos for Ocean Studio

Ocean Studio | Free minibar items, in-room safe, blackout curtains, iron/ironing board

Ocean Studio

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
Blackout curtains
Separate bedroom
  • 81 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean Studio with Plunge Pool

Ocean Studio with Plunge Pool | Free minibar items, in-room safe, blackout curtains, iron/ironing board

Ocean Studio with Plunge Pool

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
Blackout curtains
  • 81 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean Suite with Sky Deck and Plunge Pool

Ocean Suite with Sky Deck and Plunge Pool | Terrace/patio

Ocean Suite with Sky Deck and Plunge Pool

Highlights

Furnished balcony or patio
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
  • 193 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Mangrove Studio

Mangrove Studio | Free minibar items, in-room safe, blackout curtains, iron/ironing board

Mangrove Studio

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
Ceiling fan
Blackout curtains
  • 81 sq m
  • Sleeps 3
  • 1 King Bed

You may also like

Ad
Villa, Beachfront (with Private Pool and Deck) | Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only

Playa del Carmen
  • Pool
  • Hot tub
  • All-inclusive
  • Spa
9.4 out of 10, Exceptional, 395 reviews
The price is 11.591.800 ₫
15.950.580 ₫ total
includes taxes & fees
7 Sept - 8 Sept
Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Located on the beach, Etéreo, Auberge Resorts Collection is in Maroma, a neighbourhood in Playa del Carmen. El Camaleón Mayakoba Golf Course and Playa del Carmen Maritime Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Maroma Beach and Tres Rios Ecopark. Travelling with kids? Consider Xplor Theme Park, or check out an event or a game at Mario Villanueva Stadium Madrid. With kayaking, sailing and fishing nearby, you'll find plenty of adventures in the water.
Visit our Playa del Carmen travel guideOpens in a new window
View more Resorts in Playa del CarmenOpens in a new window
Map
Paseo Kanai 16, Playa del Carmen, QROO, 77730

What's nearby

  • Maroma Beach - 4 min drive - 1.8 km
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 11 min drive - 8.8 km
  • Tres Rios Ecopark - 13 min drive - 7.7 km
  • El Camaleón Mayakoba Golf Course - 13 min drive - 10.2 km
  • Paradise Beach - 13 min drive - 9.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 45 min drive

Restaurants

  • Festival
  • Black & White
  • ‪Jaal-Ha - ‬18 min drive
  • Bar Columpios
  • ‪Chaya - ‬6 min walk

About this property

Etéreo, Auberge Resorts Collection

Luxury family-friendly resort near Maroma Beach
You can look forward to a beach bar, a terrace and designer shops on-site at Etéreo, Auberge Resorts Collection. With a white sand beach, beachfront dining and free beach cabanas, this resort is the perfect place to soak up some sun. Indulge in a massage at Sana, the on-site spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, light fare and ocean views. Yoga classes and fitness classes are offered at the gym; other things to do include snorkelling. Stay connected with free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and guests can find other amenities, such as a firepit and a coffee shop/cafe.
Additional perks include:
  • 2 outdoor pools and a children's pool, along with cabanas, sunloungers and pool umbrellas
  • Free valet parking
  • Full breakfast (surcharge), supervised childcare (surcharge) and 1 meeting room
  • Outdoor furniture, coffee/tea in reception and multilingual staff
Room features
All 75 rooms feature comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches such as free WiFi and minibars (stocked with some free items).
Other conveniences in all rooms include:
  • Childcare services and free infant beds
  • Rainfall showers, deep-soaking baths and hairdryers
  • 50-inch LED TVs with cable channels
  • Furnished balconies or patios, wardrobes/cupboards and heating

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured valet parking on site

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: USD 40 to 55 for adults and USD 30 to 40 for children
  • 2 bars/lounges
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Changarro
  • Che Che
  • Itzam

Things to do

  • 2 outdoor pools
  • Children's club
  • Children's pool
  • Designer stores
  • Fitness classes
  • Full-service spa
  • Gym
  • Snorkelling
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's club (surcharge)
  • Children's pool
  • In-room babysitting
  • In-room cot
  • Rollaway/extra bed (surcharge)
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Firepit
  • Free beach cabanas
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Couples treatment rooms
  • Hot tub
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance

More

  • 3 floors
  • 8 buildings
  • Banquet hall
  • Built in 2021
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 200 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 18 kg per pet)
Pets cannot be left unattended
Food and water bowls, pet-sitting services and pet-grooming services are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 75.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.72 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 40 to 55 for adults and USD 30 to 40 for children
  • Pet fee: USD 200 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 75.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Etereo Auberge Resorts Collection
Etéreo, Auberge Resorts Collection Resort
Etéreo, Auberge Resorts Collection Playa del Carmen
Etéreo, Auberge Resorts Collection Resort Playa del Carmen

Frequently asked questions

Does Etéreo, Auberge Resorts Collection have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at Etéreo, Auberge Resorts Collection?

As of 30 Aug 2025, prices found for a 1-night stay for 2 adults at Etéreo, Auberge Resorts Collection on 1 Sep 2025 start from 15.787.505 ₫, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Etéreo, Auberge Resorts Collection pet-friendly?

Yes, this resort allows dogs (limit 2 total) with a maximum weight of up to 18 kg per pet. There's a fee of USD 200 per pet, per stay. Service animals are exempt from fees.

How much is parking at Etéreo, Auberge Resorts Collection?

Valet parking is free at this property.

What time is check-in at Etéreo, Auberge Resorts Collection?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Etéreo, Auberge Resorts Collection?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is Etéreo, Auberge Resorts Collection located?

Nestled on the beach, this Maroma resort is just steps away from Virgen Beach and Maroma Beach. Paradise Beach is 0.5 mi (0.9 km) away.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Etéreo, Auberge Resorts Collection Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 30 out of 36 reviews
Rating 8 - Good. 4 out of 36 reviews
Rating 6 - Okay. 1 out of 36 reviews
Rating 4 - Poor. 0 out of 36 reviews
Rating 2 - Terrible. 1 out of 36 reviews

9.8/10

Cleanliness

10/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, property conditions & facilities
Property is beautiful and conveniently laid out. The rooms and bathrooms are tastefully decorated and the beds are super comfortable. Great gym. Would have liked more dining options and pricing is somewhat excessive especially for food and drinks at the pool. Definitely recommend Casa Abuela. The staff was super efficient and could not have been nicer.
Stayed 3 nights in Aug 2025

10/10 Excellent

Stavros

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 5 nights in Jul 2025

10/10 Excellent

Gaston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic boutique resort, amazing facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved being in nature and loved the sound of birds everyday, beach was gorgeous, sunrise yoga everyday, spa was amazing , staff very friendly and accommodating, loved every minute
Stayed 4 nights in Apr 2025

10/10 Excellent

Khulkar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous, quiet, zen resort with outstanding staff.
Stayed 3 nights in Dec 2024

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best vacations I’ve been on in my entire life. Thank you so much to our Guia, Ommar for making our honeymoon a magical experience. Highly recommend splurging on the spa and exploring dinner at the nearby Toro hotel.
Stayed 3 nights in Nov 2024

10/10 Excellent

Neal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, unique getaway
Stayed 4 nights in Jan 2024

10/10 Excellent

Charith

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic spot! Beach and pool areas are well attended and maintained. Dinning options are great too with different foods at each.
Stayed 4 nights in Jun 2023

10/10 Excellent

Kai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular. The absolute best in all of Cancun.
Stayed 1 night in Aug 2022

10/10 Excellent

Gulcin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service. Only 75 rooms, so it's never crowded. Beautiful landscape situated above a mangrove. Family friendly. Spacious and clean rooms.
Stayed 6 nights in Feb 2024

6/10 Okay

Harsh

Liked: Cleanliness, staff & service
Property is good but at the price one would expect something exceptional
Stayed 4 nights in Oct 2022

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything we had hoped for all around! Above all, every single person we met who work at Etereo are beyond kind and thoughtful and went above and beyond to make us feel so genuinely taken care of. We left feeling like we made new friends that we would love to see again. The restaurants, pools, our room and especially SANA (spa) were simply perfect and we experienced beautiful and spiritual experiences while there that we will never forget.
Stayed 5 nights in Aug 2022

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are not enough words for how much we enjoyed our stay. Every minute of our time at the resort was beyond expectations - from the unforgettable room and view, the highest quality customer service from every staff member we encountered, to the phenomenal food… especially at Itzam. We will always compare future “relaxing” vacations to this one and we have genuine plans to return one day - which is not a common thing we do since we enjoy staying in different places. We are telling all our family and friends to make an effort to visit!
Stayed 3 nights in Aug 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, great staff. We booked 4 nights but decided to depart a night early. Unfortunately our first night was not great - due to ‘event noise’ which probably could have been avoided with a more thoughtful room assignment. Not exactly the atmosphere I was expecting when booking this resort, had to call security 3x between 2am & 3:30am. Fortunately the management team was gracious & generous to extend a resolution for the inconvenience however my husband & I work hard & relaxing time alone doesn’t have a price for us. The food/dining was good! Far superior to other resorts in the area! However, limited options if you are planning on spending more than a few nights here! I would suggest training the restaurant staff on the menu - we had a few excellent servers & then a few who had absolutely no clue on the menu, availability or preparation - the confusion was beyond a language barrier. Overall, I do not think I would return to this Auberge property - Chileno Bay in Cabo is the better option!
Stayed 4 nights in Dec 2024

8/10 Good

RICHARD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was incredible great staff, great location brand new, almost perfect, the butler, Alvaro was the best I’ve had at any resort. the food was incredible the primary downside was the lack of dining options , it was the same dinner menu every night. They did offer the option of customized dinners which we took advantage for Mexican taco dinner that was fabulous. First day we noted many sand fleas. They were everywhere. They provided eco-friendly bug spray was not effective against them . Less prevalent in the days that followed yet they were there and all of us ended up with multiple bites. Recommend taking your own Deepwoods off or something to protect yourself against these fleas. The beach lounging options were incredible. Each weight service was good but could’ve been much more attentive. Overall probably the best resort we have stayed at in the Cancun/Playa area.
Stayed 4 nights in Jan 2022

10/10 Excellent

Matthew Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2025

10/10 Excellent

Essence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is of the highest quality. Every staff member was truly amazing. The level of service and attention we received was unmatched and the hotel and property are beautiful. I would like to personally thank Álvaro, who was our concierge and made sure our trip was perfect. He is a gentleman and takes a lot of pride in the hotel and the exceptional service it provides. Whenever We travel to PDC again, we will be staying at this resort.
Stayed 3 nights in Oct 2024

10/10 Excellent

Mario

Stayed 4 nights in Aug 2024

10/10 Excellent

Kweisi Mfume

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general todo el conjunto del hotel-Restaurantes-amenidades funcionan muy bien
Stayed 4 nights in Jun 2024

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
The architecture and philosophy around well being was lovely. It helped in the relaxation of the week
Stayed 6 nights in Apr 2024

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar increible para descansar y vacacionar en familia o con la pareja.
Stayed 2 nights in Feb 2024

8/10 Good

Iliana

Liked: Amenities
Es una linda propiedad para adultos
Stayed 7 nights in Dec 2023