An all-inclusive retreat where beautiful scenery meets adventure, offering everything from kayaking to snorkeling alongside delicious meals to rejuvenate the spirit
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Hotel Riu Lupita offers an all-inclusive stay with poolside lounging, windsurfing, volleyball, and biking. Enjoy four restaurants with free breakfast buffets and relax at Renova Spa. Free in-room WiFi and multilingual staff help you explore Playacar Golf Club.
Located near the beach, Hotel Riu Lupita - All Inclusive is in Playacar, a neighbourhood in Playa del Carmen. Playa del Carmen Maritime Terminal and Xplor Theme Park are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Playacar Beach. Travelling with kids? Consider Xcaret Eco Theme Park and Xaman Ha Aviary. Looking to get your feet wet? Waterskiing and sailing adventures can be found near the property. Visit our Playa del Carmen travel guide
All-inclusive family-friendly property near Quinta Avenida
Close to Playacar Beach, Hotel Riu Lupita - All Inclusive provides a free breakfast buffet, a nightclub and a poolside bar. Adventurous travellers may like the fitness classes, windsurfing and basketball at this property. Treat yourself to a body scrub, a body treatment or a manicure/pedicure at Renova Spa, the on-site spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner and Mexican cuisine. Enjoy the gym, as well as activities, such as volleyball, snorkelling and kayaking. In addition to a corner/local shop and shopping on-site, guests can connect to free in-room WiFi.
You'll also find perks such as:
3 outdoor pools and a children's pool, along with sunloungers and pool umbrellas
Free self-parking
Limo/town car service, tennis courts and a bike on-site
Babysitting (surcharge), a porter/bellboy and luggage storage
Guest reviews give top marks for the helpful staff
Room features
All 300 rooms boast comforts such as air conditioning, as well as thoughtful touches such as free WiFi and safes.
More conveniences in all rooms include:
Recycling and LED light bulbs
Bathrooms with eco-friendly toiletries and shower/bath combinations
Flat-screen TVs with satellite channels
Balconies, ceiling fans and daily housekeeping
All-inclusive details
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks and select beverages included
Activities and facilities/equipment
All non-motorised water sports, land activities and use of recreational facilities and equipment are included.
Water activities
Kayaking
Sailing
Snorkelling
Windsurfing
Land activities
Tennis
Volleyball
Lessons/classes/games
Aerobics
Entertainment
On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Awards and affiliations
Eco-certified property
This property participates in Ecostars – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Free buffet breakfast available daily 7 AM to 10:30 AM
4 restaurants
A bar/lounge
A poolside bar
Snack bar/deli
Restaurants on site
Adelita
Cozumel
Dante
Maria Bonita
Tequila
Things to do
3 outdoor pools
Basketball
Bicycle storage
Bicycles
Children's pool
Fitness classes
Free children's club
Full-service spa
Gym
Kayaking
Nightclub
Playground
Shopping
Snorkelling
Tennis
TV in common areas
Volleyball
Windsurfing
Family friendly
3 outdoor pools
Babysitting (surcharge)
Children's pool
Free children's club
Grocery/convenience store
Playground
Snack bar/deli
Conveniences
24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Hair salon
Luggage storage
Safe at front desk
Guest services
Change of towels on request
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services
Outdoors
Beach loungers
Beach towels
Garden
Pool loungers
Pool umbrellas
Full-service spa
Body scrubs
Facials
Manicures/pedicures
Spa open daily
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
More
100% renewable energy
23 buildings
3 floors
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
No plastic coffee stirrers
No plastic drinking straws
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Bathroom
Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Towels provided
Entertainment
Flat-screen TV with satellite channels
Food and drink
Free bottled water
Minibar
More
Air conditioning (climate-controlled)
Bulk dispensers for toiletries
Ceiling fan
Eco-friendly toiletries
Energy-saving switches in guestrooms
LED lighting
Phone
Recycling
Safe
Water-efficient showers
Policies
Check-in
Check-in start time: 3:00 PM; check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
A tax is imposed by the city: MXN 58.66 per accommodation, per night
We have included all charges provided to us by the property.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.
We should mention
This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Property is also known as
Lupita Riu
Riu Lupita
Riu Lupita All Inclusive
Riu Lupita All Inclusive Playa del Carmen
Riu Lupita Playa del Carmen
Hotel Riu Lupita Riviera Maya/Playa Del Carmen, Mexico
Riu Lupita Mayan Riviera
Riu Lupita Mexico
Riu Lupita Resort
Riu Lupita All Inclusive All-inclusive property Playa del Carmen
Riu Lupita All Inclusive All-inclusive property
Riu Lupita Inclusive inclusiv
Riu Lupita All Inclusive
Riu Lupita Inclusive Inclusive
Hotel Riu Lupita - All Inclusive Playa del Carmen
Hotel Riu Lupita - All Inclusive All-inclusive property
Frequently asked questions
Does Hotel Riu Lupita - All Inclusive have a pool?
Yes, this property has 3 outdoor pools and a children's pool.
Is Hotel Riu Lupita - All Inclusive pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hotel Riu Lupita - All Inclusive?
Self-parking is free at this property.
What time is check-in at Hotel Riu Lupita - All Inclusive?
Check-in start time: 3:00 PM; check-in end time: 11 PM. Late check-in is available during limited hours.
What time is check-out at Hotel Riu Lupita - All Inclusive?
Checkout is at noon.
Are there all-inclusive benefits at Hotel Riu Lupita - All Inclusive?
Yes, the property is all-inclusive. Food and drinks are included (with some restrictions), and activities include windsurfing, snorkelling, kayaking and more.
Where is Hotel Riu Lupita - All Inclusive located?
This family-friendly Playa del Carmen property is located near the beach, within 1 mi (2 km) of Playacar Golf Club, Centro Maya Shopping Center and Mahi Golf Course. Playa del Carmen Main Beach and Quinta Avenida are also within 2 miles (3 km).
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Hotel Riu Lupita - All Inclusive Reviews
8.0
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The hotel is small, but it has everything you need to have a good time. The entire staff is very attentive and friendly—from the entertainment team to the waiters, bartenders, porters, and the beach shuttle driver. It was a wonderful experience, and I can't wait to return.
We didn't stay at Lupita. When we arrived they offered us an upgrade to stay at Riu Tequila. We spent our vacation at Riu Tequila and it was the BEST. Thank you again Riu Lupita for the upgrade.
This hotel was very relaxing. It did not have the variety or quality of food that other riu brand hotels have had, but there was always enough to eat. The mattresses are hard, but the room is clean, spacious and well-maintained. The drinks were good, the shows were cheesy, and there were activities to do. There was always lots to do despite the resort being small. They have the kids club there, but kids would likely be bored. The shuttle to the beach club was convenient, and the drivers are very friendly. It stops at a central location, so you can walk into Playa del Carmen, and then at the pathway down to the beach beside the Riu Palace. Even on March Break, we found enough loungers by the beach (except for one day) and by the quiet pool to sit. There are some pretty cool Mayan ruins along the way, which makes for a nice walk. All in all, we had a nice time.
We had a wonderful stay at Hotel Riu Lupita! The staff was awesome—friendly, attentive, and very accommodating. The hotel was extremely clean, which we really appreciated. We loved the main pool and bar, and there were so many fun activities to enjoy. The beach club was also a highlight with a beautiful setting and delicious food. We enjoyed all the restaurants at the resort. My favorite was the buffet. There was always something new and delicious to choose from at all meals. I do wish they had a late night option to get snacks besides just the bar being open 24/7 for drinks.
The only downside was how humid the room felt—everything had a bit of a damp feeling, though we understand that may be due to the climate. The bed was also a bit firm for our liking, but when we requested a mattress topper, they brought one right away and it made a big difference.
Overall, we had a fantastic experience and would definitely return—next time maybe earlier in the year when it’s a little less humid!
If you want a lounge minimal hotel activity experience and don’t mind families being there then this place will be great for you!
As a younger solo traveler I found the resort to offer minimal fun activities and found myself going off the resort more often than I expected. Overall not a bad hotel, staff are friendly, rooms are good. I did have a slight issue with the store at the hotel and because of this I missed my shuttle transportation to the airport when checking out, however the staff was kind about it. I was definitely upset about that experience but again overall experience was a 7/10.
Loved my stay the staff was super friendly. Although, the property bed was more on the firm stiff side and the shower temperature was set on cool vs hot. The bathroom sink got more hotter than the shower which I found odd. However, wouldn’t mind going back as everything was organized down to the beach transportation.
I loved the service we had at the front desk to our maid and the guy that filled up our room fridge with beer water pop. The staff was really friendly and helpful. Thanks again Riu Lupita as this was the second time we’ve stayed there. O yes and do go have à la cart Steakhouse. At the beach it’s GREAT
Most of the staff were very nice. There were a few bartenders who mocked me for my Spanish speaking efforts. The beds were rock hard, like sleeping on the floor. The food options between breakfast and dinner were VERY limited. The wildlife on property was a nuisance—an infestation if you will. There is a shuttle to the beach, that runs every 30 minutes, so that was nice.
CJ
Stayed 7 nights in Oct 2025
Verified
6/10 Okay
Alvaro
21 Jul 2025
Disliked: Amenities
Its an ok hotel, solid 3 stars but definitely not a 5 star hotel, beach access sucks, you have to the a bus there, drinks were terrible, staff was nice
Do not believe the pictures online! I have stayed at different Riu hotels and Lupita is by far the worst one! I expect better quality when staying at the Riu. Check in was easy. Room looks old and dated. The bathroom was nice. Various animals all over the place. The animas roam around all over the property. The pool was ok. The Riuland kids club was closed my entire stay so my son didn’t get to enjoy it. The animals are all around the pool all day. If you leave your drink or food unattended the animals will grab it. They can climb and will jump on your table to get food. No activities dyeing the day even though it is advertised. The evening entertainment was good, I’ll give them credit for that. The buffet restaurant food is horrible! Limited options and the same food everyday. The evening Maria Bonita restaurant was great. Fresh food cooked to order. Alcohol is generic brand and it very good, so don’t be expect great hard liquor. Staff is very friendly and nice!
I will never stay at this hotel ever again. Riu should close this hotel so they don’t hurt their brand. Again, I have stayed at Riu hotels all over the world and normally have an excellent time. This Riu was so bad, I left a day early and I have never ended my vacation early.
I recently stayed at this hotel resort and had a mixed experience. On the plus side, the service was amazing from start to finish. We received a welcome drink, and the guest services team was super helpful. However, the food was just okay - nothing spectacular. One thing to note is that the resort isn't directly on the beach, and you'll need to catch a shuttle that runs on a limited schedule. The pool was nice, but the hours were restricted, and I wished it was open 24/7 with swim-at-your-own-risk signs. The rooms were clean but basic, and the beds were extremely hard - almost rock-hard. The bathrooms were decent, but nothing to write home about. Overall, the pros outweighed the cons for us, but I’d recommend being aware of these details before booking. I met some great people while traveling here. I would book again if needed to make a last minute trip.
We have a lovely stay at RIU Lupita the food and drinks are delicious the best you can get, the beach club is so nice and the beach with palms is the best you can get so perfect the staff at this hotel are outstanding 1000 point from us
Even though it isn't a water front property, it is an excellent budget option, food and drinks are excellent - RIU standard across all properties, staff is super friendly and hard working. This is our second stay there and we'll come back.