"Hotel has great potential, but is very poorly managed. This is a very expensive hotel and does not provide a service in line with what is charged.
The beach is gourgeous, but full with plastic waste that comes from the sea. All neighboring hotels and restaurants clean their beaches, this one does not.
Additionally, the hotel charges disproportionate prices on everything: transfer from Cancun airport is 3x more than what we paid, a meal is 2x more than any restaurant in the village, a tour to...
"Alaya was so peaceful and wonderful. What better be to stay than on the beach. Food was great. Breakfast lunch and dinner options right on the property. Free pool access to Alquimia which was next door."
"I have been to Tulum 3 times and by far this has been the best hotel.
Super Clean, location is perfect, food is amazing, great staff and BEAUTIFUL hotel"
"The staff and food options were incredible! I will be making this a go to vacation destination. Huge thank you for Samantha, Rego, Pablo, Giovany, & Caesar for the remarkable service and hospitality. "
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
The hottest months are usually August and July, with an average temperature of 28°C, while the coldest months are January and February, with an average of 25°C. The rainiest months in Punta Allen are June, September, August and October, with each month seeing an average of 186 mm of rainfall.
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