Search Hotels Near Punta Molas Lighthouse, Cozumel

"Clean room and great staff. "

"To Expedia Executive Relations & Hotel Corporate Management, I am formally escalating a complaint regarding my recent stay booked through Expedia at the Platinum Yucatán Princess Adults Only resort. This experience was unacceptable from both a hospitality and consumer protection standpoint and significantly impacted what was meant to be a milestone occasion—my wife’s birthday and her first visit to Mexico. The issues encountered include, but are not limited to: Filthy stairwell conditions that remained unresolved throughout the stay A room delivered in an unsanitary state at check-in (urine on bathroom surfaces, trash in closet) Refusal by staff to provide a new room, requiring us to wait for cleaning Repeated neglect of requests for basic necessities (towels, toiletries) Consistently poor room service, including cold food on three occasions Food safety concerns (bones found in chicken dishes such as tacos and tostadas) These issues were reported both to hotel staff and the on-site Expedia representative, with no meaningful resolution provided. This situation reflects a failure of duty of care, misrepresentation of accommodations, and a breakdown in service standards expected from both the property and Expedia as the booking platform. As a federal employee and service veteran, I approach situations like this with professionalism, patience, and a high standard for accountability. I do not make complaints lightly. "

"Kids had a blast! Water park is awesome! Food was great as well with a lot of variety "

"Great holiday, a lot of construction going on in half of the property "

"Excellent staff. We really feel safe and well taken care of. Great snorkeling. Clean rooms"

"Property is Beau"

"The staff here is fantastic and make your stay seamless. Beautifully decorated and immaculate beaches. "

"First time at adults only, there is a mix of vibes available depending on what area of the resort you're in. Mellow and relaxed surrounding the outdoor spa. And more active in the main pool/ bar area. Food was amazing everywhere and the staff and service were very quick. "

"We had an amazing stay! Our room was at Ventus Ha which was new, modern and very clean. The grounds are beautiful and we were able to enjoy pools at all 3 resorts. Dinner reservations were difficult to make however. If we had known that we would have upgraded to Platinum. Otherwise the food was fantastic, staff were friendly, we will definitely be back!"