"The hotel is an oasis in the hectic, congested downtown Cairo. It is extremely difficult to walk anywhere. The room on the 25th floor was very modern, clean, and a spectacular view. This is a busy hotel. The lobby is buzzing. When we arrived the staff was amazing. No waiting. Salma was particularly helpful. Very kind and professional. A true gem. Ombeya also ensured our check out was smooth and helped us store our luggage. Would definitely recommend. Not sure why ratings were lower. Ignore them."