Search Hotels Near Ransom Canyon City Hall, Lubbock

"Staff was a bit standoffish at check-in. We felt like we received a “less than” greeting since we’d booked through a 3rd party. The staff member told us due to “the type of booking,” we weren’t eligible to PAY for an early check in. This was at 2:30. Official check in was at 3. 30 minutes later when the magical time hit, we were informed of the $18 amenities fee. Fire pits were off due to high winds and the pool was busy with college students who came and went while we were there. Grounds are beautiful and we enjoyed cornhole and the pool, but it seemed weird to pay to use all of it when restaurant customers and local students could do the same for free. I realized later that I’d left my sunglasses downstairs. When my husband went to the front desk to ask if they’d been turned in, the gentleman he asked shrugged his shoulders without even faking an effort to look for them and said “not to my knowledge.” The room was beautiful, the beds were comfy and the property was lovely….but we won’t be back because of the sub par service. We were so excited to stay there but were let down. "

"Very poor condition. "

"It was adequate for our needs."

"Worst experience you could imagine. Check in was scheduled for 3pm but had to wait until 6 to actually have a room. Staff had no clue what was going on and didn’t offer anything to make our stay any better. Key would stop working and door wouldn’t open. Called front desk for remote to tv and never got a call back. The smell of smoke/marijuana was still lingering in multiple rooms. Overall a horrible experience. "

"The hotel is older and shows some wear and tear, but our room was good. It was clean and the A/C worked great. The staff was a bit overwhelmed when we checked in because of the concert in town and they were sold out. But they did have cold water bottles for us to have as we waited. Overall, it was good for the price."

"Really enjoy staying at the Millsap Suites when in the area. Great location, very clean rooms, and great parking."

"Room was dirty. Stain sheets, plaster particles everywhere, stained chair, stained toilet seat cover, dirty ice bin,"

"No nos llegaron a cambiar toallas"

"Staff was friendly and helpful, rooms were clean and bed were comfortable. Minor maintenance needed such as fans in bathroom wasn’t working and ice machine upstairs was out of order, hair dryer didn’t work but other than that we would stay here again."