Search Houseboats in Residencial Bavaro Punta Cana

"Ocean was not visible from our room unfortunately, my wife loved the spa, Staff was absolutely fantastic, very accommodating and always very curious. Room was always clean and stocked with drinks and snacks, beautiful rooms very comfortable."

"Misleading “5-Star” Experience – Very Disappointing Stay I booked Serenade Punta Cana Beach & Spa Resort specifically because it was recommended to me through Expedia as part of my Gold member benefits. The listing promoted incentives such as a $500 resort credit, complimentary room upgrade (pending availability), and late checkout (pending availability). Unfortunately, my experience felt extremely misleading and disappointing from start to finish. First, the check-in process was completely disorganized. We arrived in the Dominican Republic around 12:00 PM and did not receive our room until nearly 7:00 PM, which is unacceptable for any resort claiming to be 5-star. The staff did not properly explain the property, how to make restaurant reservations, restaurant hours, or even simple things like needing towel cards to access pool towels. As a result, we spent much of the trip confused and trying to figure things out ourselves. During our stay, I noticed a clear difference in treatment between guests. Many Caucasian travelers received full tours of the property and more attentive service, while we were not offered any guidance at all. This left us feeling overlooked and unwelcome. The food was by far the worst part of the experience. The resort focuses on quantity instead of quality. Much of the food appeared recycled between meals, and many items that should have been hot were served cold. Even freshly fried items such as calamari came out cold. Several restaurants required"

"An amazing experience, clean resort staff everything was just absolutely perfect"

"The check in took too long. However, everything else was just perfect!"

"My family and I enjoyed our stay at The Finest Punta Cana. The reviews made me nervous but I’m glad I decided to give this property a try. We stayed in a swim up suite and it was perfect. What stood out during our visit was the customer service. The staff was excellent and very attentive. We saw Javier everyday and he made sure we were aware of all daily activities and he was very helpful and friendly with my entire family. Wellington and team at the beach was outstanding. He made sure we were taking care of during our cabana rental or at any seat we had on the beach. The drinks stayed flowing and food service was great. We highly recommend this resort if you want luxury and excellent customer service. The staff is the main reason we would return again. The food could use more seasonings but it was not terrible. I think they should have more salt and pepper available to use. The food pools were clean and my 8 year old had a blast and made friends. Pool chairs were easy to find. We are planning on coming back really soon. We came skeptical and left as family. Thank you for a wonderful stay. "

"Only one outlet in the room worked and the phone didn't work. Told the front desk and they didn't do anything about it. Pools were great and restaurants were average. Staff was mostly friendly but many didn't speak English."

"Nice property few issues with the rooms at first but all got squared away "

"Pros: The grounds are well maintained, staff all super friendly. Pools were great and the beach while crowded was still a highlight with soft white sand. Cons: rooms are extremely outdated. First night our toilet broke at 11 pm, they could not move us to a new room so we waited for maintenance to find a replacement piece. On night 4 the shower that should be attached to the wall fell on my husband… this time they had no choice to move us. Second room was better with updated bathroom. This resort could be great if the room get a full overhaul. Food was average at resort, we were never hungry but don’t expect anything super foodie"

"The room have a little weird smell, staff mostly nice and some rude one, nice clean property and good amenities, food was average "