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"I have stayed at New World Makati on many occasions. The staff is always nice, professional and accommodating. They usually take great care of the guests and this visit was no exception. I’d like to acknowledge the following: Club Lounge: Abbey and her staff, in particular: Wilson, Babylyn and Jim. Your service and attention to detail was outstanding! As someone who travels for work, I know the room attendants work extremely hard each day. I want to acknowledge and thank Jomel, who made sure my room was clean and comfortable! I mention to management and others (last year) that the hotel has been in a steady decline physically. It’s definitely gotten worse! The rooms are in dire need of remodeling which I know will be an expensive and timely undertaking. Hopefully new ownership knows, understands and plans for this! The staff can only do so much with what tools and amenities are provided. Jasmine (dim sum restaurant) is outstanding: service and food. But they need to be more attentive to pricing. I had to inform them that I was overcharged twice! Still, the selection and quality were great! Lastly, I cannot say enough about the Club Lounge and the staff, many who are new. They make the guest (myself for sure) feel at home. Breakfast and the available choices are awesome! The cocktail hour has been reduced and the quality of food and choices have also gone downhill. Maybe the Exec Chef needs to be changed. Otherwise, an outstanding stay but due to staff! Jim Lee Honolulu HI"

"The room was beautiful and the bed was very comfortable! The pool was fantastic! I’ll be staying here again!"

"Awesome breakfast "

"The morning buffet is a good value. Some of the other hotel restaurants are a bit too pricey though. I paid $600.00 USD for a lobster plate. Too mahal. $100 USD in the USA. Customers need to be made aware of the price before they order it. I was surprised. "

"Room was great, cleaning staff were exceptional, close to shopping and small Restaurants in the vicinity."

"Helpful staff. Free airport shuttle"

"The staff are friendly and helpful. Room is clean."

"The staff was great in the hotel was quite nice but I did get hospitalized and quite sick while in Manila. The most likely cause thing I think that may have been ice cubes from the juice drinks at the buffet in the morning."

"The stay was overall good. From check in to check out and free shuttle to the airport only one thing that was disappointing. Waiting an hour for my food when I made an order at the pool. Drink came at a reasonable time, but food never came. Lifeguard was finally the only one that checked on me when he noticed I was uncomfortable asking if I had ordered any food. He told the staff and then another 10-15 mins went by and then I just told the staff have the food sent to my room. Luckily the food was really amazing. I wonder if that’s why they made me wait. But outside of that everything else about the hotel was great."