2/10 - Tồi
Nasim
Khách đi công tác
06/04/2026
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Where do I even start? Our booking promised EV parking which of course was a lie bc they don't actually offer that. Instead, they charge $28/night for parking which is criminal considering the parking lot was full on both nights so we had to park half a mile away in a parking garage. We had to change rooms TWICE because the rooms were so dirty. Stains on the sheets, crumbs on the couches, stains all over the bathroom floor, toilet seat with hairs on it, hairs on the shower walls, rust on the lighting fixtures, wallpaper peeling off the bathroom wall & musty smelling carpets. Not only that, the mattresses are insanely old box-spring mattresses. We're young with no back issues & we could hardly fall asleep on the mattress. The first room had such an old mattress, that half of the box spring seemed to be depressed. When we finally got transferred to a new room (third room), while it was cleaner than the previous ones, the mattress was still horrible. For a place that charges as much as the Hilton, it's INSANE that they’re clearly using the cheapest mattresses that are probably over a decade old. Most of the staff seemed to gaslight us and would make it seem like no one has ever had any issues. I would ALMOST believe it if not for the fact that as we were complaining to the front desk, a family walked by and immediately told the staff "the new room is better, less of a smell. I think it's the old carpets”. We ended the trip early because of how gross the room was.
Nasim
Lưu trú 3 đêm vào Tháng 4, 2026
