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"Location & cleanliness"

"The toilet overflowed on the fourth floor and not only flooded the 3rd floor but also my room on the 2nd. As I’m using a trash can to catch the water I’m unknowingly exposed and touched the sewer water! The flooding from the light fixtures was so bad it woke me up at 2am and I had to get the front desk help to switch my room. Very unrestful sleep and very upset how everything was handled. No offer of a refund, no next stay’s on us options, nothing. "

"Very disappointed. No sleep. Noise from the outside traffic was brutal. Will never be back unless we get a refund"

"This facility is well worn. Exterior carpeting is old and dirty. Entry door not well sealed. Bath sink was not cleaned properly in the bowl. Shower soap and shampoo pumps (in shower) were empty. Bottom of shower door has mold. A white bed pillow had black stains. The other bedding was fine. Refrigerator was full of water and not wiped clean. "

"Room was clean, Breakfast was hot and fresh Staff members were friendly Parking was close "

"I arrived and I had to fight to unlock my door due to a loose knob. Once inside, the only part of my room that was cleaned was the bed. I was told there were no other rooms available. I went to CVS and purchased cleaning supplies and immenities. I cleaned my own bathroom, sink, counters, and refrigerator. The only thing I didn't have was a broom. I picked up the room phone to call the front desk to request a broom. It didn't work. There was no dial tone. At this point I decided to check out the next day. My original reservation was for 2 more days. I made a video of everything before, during, and after getting cleaned. I purchased beach towels to use as rugs. I will never stay at this hotel again."

"Disappointing! Usually stay at Hiltons when away. Our preferred Hilton was full. Since I had never stayed at a Tru by Hilton, I decided to give them a try. First off, my wife discovered that the sink was leaking. I had to place the shade back in its track to block the light. The breakfast was also lacking and disappointing. Extremely disappointed in Hilton for having such a poor hotel. Will never stay at another Tru."

"Overall impression of property was good. Breakfast was not fabulous, but there was plenty available of what they were providing. Water pressure in shower was excellent, and the bed was very comfortable. "

"No, a few muffins and stale coffee."