2/10 - Tồi
Yanzhe
Đi cùng gia đình và trẻ nhỏ
15/04/2026
The room had a severe ant infestation spreading from the washroom to the bed, rendering the room uninhabitable, leading us to evacuate and seek alternative accommodation, after which the host refused a refund.
The issue was reported on the first night, after which a cleaning attempt aggravated the infestation, resulting in ants covering the washroom walls making the washroom unusable for the first night.
A further cleaning was arranged the following day. However, upon return, the room had a strong disinfectant odor, ants were still present in the washroom, and now a whole colony in the bed too!
At that point, the room was not fit for occupancy. We were forced to check out due to the conditions of the property. The host waived the additional fee for my sister, but later refused a refund, stating we checked out too late.
This is unreasonable given that the departure was caused by an uninhabitable condition and repeated failed remediation efforts. And we had relied on their earlier assurance that the issue would be taken care of while we were out.
The handling of the situation was unprofessional, and the cleanliness and habitability issues were not resolved at any point during the stay. The experience caused significant mental stress throughout the stay.
Yanzhe
Lưu trú 3 đêm vào Tháng 4, 2026































