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"Amazing hotel."

"Great location Hotel and staff."

"Great experience"

"Tolles Hotel mit kleinen Mängeln"

"Quiet but close to attractions. The free shuttle within 2 km was extremely helpful. All the staffs were extremely eager to help in anyway. The pool, workout room spa are all excellent. Room was well appointed and the views are amazing. Mr. Chen at the front desk was very knowledgeable and friendly during the check-in process in addition to every time seeing him. Luigi was very friendly during the checkout process. Thank you to everyone at the Mandarin Oriental. Looking forward to visiting again...

"My room was nice but HOT! I called and asked them to fix the air conditioning. It took three calls before someone came. After they looked at it, they said give it time and it will get cooler. It never did. I called customer service no less than seven times before I could get someone to respond. They said they would bring me a fan. Somehow they forgot. After 30 minutes I called again. I asked to speak with the manager who after a while apologized and 15 minutes later brought a fan to the room....

"Staff was so helpful and professional! Really took pride in doing their job well! "

"The location is excellent, very close to the Huangpu River and major attractions, making it convenient for getting around. The hotel staff were consistently friendly and helpful throughout our stay. Unfortunately, our experience with the Grand Family Room was disappointing. The windows faced inward toward other rooms, so there was no natural light. This made the room feel quite dark, especially since the interior lighting was also very dim. We found the photos to be somewhat misleading in this...

"Todo excelente, desde la ubicación el servicio, desayunos.. muy recomendable 👌 "

"Amazing value for money. Luxurious room for a very reasonable rate"

"A little bit noisy, the soundproofing in this hotel is not good. "

"The hotel is a beautiful property but our room was not cleaned properly - crumbs were left by previous guests and were still there when we left after 2 nights (with maid services during our stay!). The temperature control for the shower also did not work well. The gym was small but clean. Breakfast buffer was a bit disappointing in terms of variety and quality."

"Beautiful heritage building in a great location at the end of Nanjing Road on the Bund. Great staff who make all the difference."

"Food and drink costs were exhorbitant"

"T"

"Room was very clean with exceptional views, good breakfast selection, best cocktails from several bars at property "

"Once the best hotels I’ve ever stayed at very clean. The staff are very friendly and attentive to your every needed. The breakfast buffet was incredible."

"Loved this hotel. Very well located. The best view from our room. Totally recommend"