"Our room was a suite on the 5th floor. Those rooms have very high ceilings, so drapes opened and closed with an electric switch. In the first room #501, the drapes wouldn't close all the way - approx. two feet short. Since the room faced east, this was a problem for getting sleep. The front-desk rep. willingly moved us to another room, #503. Those drapes nearly closed, but left a crack approx. six inches wide. Sure enough, we had sunlight pouring into our room early in the morning. The sheer drapes in #503 were torn at the bottom. The room itself was spotless. The beds were comfortable. The TV worked well and had a lot of selections. The wi-fi connection was strong, but reaction time was slow, like dial-up. Type, wait a few seconds. Type, wait. Etc. Not my laptop's fault!
There was a large area with tables for breakfast. The music on the entire first floor was loud enough to be annoying and interfere with conversation. Rascal Flatts "All Night Long" loud at 8 AM? There were many breakfast offerings. At approx. 8 AM, eggs were almost out, but plenty of sausage patties and potatoes. Fresh fruit. Etc. Quinoa also was offered with fixings. The brown sugar was hard and clearly had been in the container for a very long time. This is a detail, but it shows the staff wasn't checking. Finally, dishes piled up and up - no staff in sight.
Finally, our top floor room had a view of a brick wall on the roof.
I hope for attention to details for premium price."