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"Everything was well beyond what we expected. Facility was excellently kept clean and the staff was exceptional."

"Nice location in the center of old town, a short stroll to see the Lion Monument, two blocks from the lake. Lucerne was nothing less than exquisite."

"Great hotel, right near the lake. Really helpful staff. Only downside is the current renovations which can mean a bit of noise in the morning"

"Location very good. Staff very friendly. Allowed to collect hot water from the cafe."

"Views were beautiful from the hotel and breakfasts was good. We love the funicular and very convenient location, walkable to everywhere and easy access to tram stop, a QR code visitor card given by the hotel gives free tram rides.No kettle or tea trays provided which is a disappointment, may be we need to ask?? Overall, enjoyed our stay and would love to go back. "

"Have a great stay in this hotel! The location is walkable from train station and nearby Coop is convenient for quick purchase. Received Lucerne guest card before the stay. Room is clean. Only a minor feedback is pillow is too soft for my preference. Would stay here again"

"Nice hotel but overly priced. Paid over 700 dollars for 1 night for a family of 4"

"Not a great stay. WiFi was challenging and kept disconnecting. Property was overall in poor condition, bedding was not very comfortable. We arrived less than an hour before check-in and even though the room was ready, we had to either pay for early check in or be charged a fee to hold the bags. Although it says it's near the train station, it's actually about a 20-minute walk. Would not stay here again."

"Location, location, location! Right next to river & restaurants, excellent bar just outside entrance. Very clean & courteous staff, rooms are small with no microwave. Would definitely stay here again!"