Hyatt Hotels, Đảo Staten, New York

"The room is quite old, and the pillows had a strong unpleasant odor. The phone in the room was also not working, so we had to go to the front desk multiple times to request new pillows. Unfortunately, housekeeping did not replace them with clean pillows—they simply brought another pillow that also had an unpleasant smell. Overall, the issue was not resolved, which made our stay less comfortable."

"Exactly what I"

"Nice space"

"Plumbing problems in the room. When the maintenance man came to fix it, he showed me how to “fix” the toilet every time it had a problem. I don’t think this is a reasonable ask of a guest every time the toilet gets used. They refused to switch me to a different room, and the front desk agent was very rude about it. Never again."