"I would like to begin by recognizing a staff member who was exceptionally friendly and helpful during our visit. Her professionalism and positive attitude stood out, and she truly deserves recognition for her efforts.
Unfortunately, our experience with the accommodations did not meet expectations. The condition of the room did not accurately reflect the images or descriptions provided on the website, which makes it difficult for guests to make informed decisions—especially for short stays. The shower curtain was not properly installed, and the bathtub was in poor condition, with visibly chipped paint and a discolored, yellowish-brown appearance. It appeared unsanitary to the point that shower shoes felt necessary. Additionally, the towels and washcloths looked worn and discolored, and the complimentary soap appeared to have been previously used and repackaged. There was also a noticeable odor in the room.
It may also be helpful for the property to clearly communicate if it primarily accommodates traveling construction workers, as this was not indicated online. The parking lot was predominantly occupied by large work trucks, and most guests appeared to be in work attire, which may influence expectations for other travelers.
Overall, the condition of the room was distressing for my family. My 15-year-old was visibly upset upon seeing the accommodations, and I did not feel comfortable allowing my 10-month-old to stay in that environment.
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