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"We stayed here as a stopover during a road trip. I called ahead to let the hotel know we would arrive very late because our luggage was delayed at the airport. Although this was noted, when we arrived at 4 AM we were told our room had been cancelled. After I explained the situation, the receptionist eventually gave us the room, but the interaction felt more like asking for a favor than checking into a confirmed booking. After delayed luggage, a 3.5-hour night drive, and no sleep, this was not a great welcome. Parking was limited, so I had to park quite far away. Getting to the room was also inconvenient, requiring an elevator down, a long walk, and then another elevator up. On the positive side, the room was clean, comfortable, and had a nice port view. The breakfast area was pleasant, and the breakfast was very good. We might stay again for a one-night road trip stop, but the arrival experience and room access could definitely be improved."

"Front desk staff was very friendly and helpful! Hotel is located near bus stops that made it easy to get around the city!"