Search Hotels Near Supernova Zagreb - Buzin, Zagreb

"Nice hotel a bit dated but had everything we needed"

"The concierge brought our luggage up to our room. We weren’t even there, and he left my coffee mug on the new sofa. In the end, I was treated unfairly, as if I’d been the one to do it. The restaurant staff, especially the women, also behaved appallingly when, at 10.30 am, they were told they could clear the tables. They started shovelling food into their mouths in front of the guests whilst clearing the Buffet.. The valet also failed to follow my instructions. I told him the handbrake was broken and asked him to please put a note in the car, otherwise it would make a terrible noise – but of course, he didn’t do it. Positive: It was very nice that we were given a brand-new, refurbished room. The safe wasn't working. There were coffee capsules, but no coffee machine. There was hot water for tea, but no tea. This is the first time I’ve had a complaint. I’ve been going there for years otherwise. I can clearly remember the concierge from the valet service, who’s certainly been working there for over 40 years. Of all the hotel staff, he was the only one who was genuinely helpful;TOP "

"Room was clean. Staff was nice."

"The breakfast was outstanding! Clean, comfortable room. Staff very helpful and friendly. Parking N/A for us. Highly recommend. "

"The breakfast was good. The pasta arrabbiata in the restaurant was overcooked. "

"Breakfast buffet was various and good. Rooms are clean and confortable. Enough parking space. However the entry to the reception is at the back of the hotel. A little confusing at first."

"Rooms are nice, but you can hear people talking in other rooms just like they are sitting next to you. "

"Place is not adequate for families with a small child. In the first hour in the flat, we got a complaint that we are making lots of noise. There was absolutely no excessive noise at all, just a 3 years old child walking around. 2 days later we got a knock at the door for being to noisy again. I told the guy that it was a three years old being a child and wasn’t making any excessive noise. He was insistent to keep the noise down, which was ridiculous as the only noise was that of a child moving around. I think this flat shouldn’t be rented to families with small children. The flat was ok and the location was fine. It’s only that issue with neighbours. If you want to walk on your tip toes, this this will be a good flat for you."