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"I booked a two-night stay, arriving on the 20th, with check-in scheduled for 4:00 pm. I have been a loyal customer of this hotel for many years, dating back to its time under the Hallmark brand and later the Menzies Hotel Group, and I continued to stay regularly until the COVID period, and one visit prior to this since, I do understand covid change their hospitality business but noting should have effected general running and courtesy On this occasion, I booked through Hotels.com as it was an affordable short break. This stay was particularly important to me, as it was intended to give me the chance to get out of the house and gently improve my mobility following recent knee surgery. After a long period of recovery, this short break meant a great deal to me both physically and mentally. Given my long-standing history with the hotel and the personal circumstances surrounding this visit, I felt it was important to share this context with you. When my partner and I arrived at approximately 3:50 pm, we entered the hotel before unloading our luggage, as we noticed that the car park was now managed by a private parking company. This was £20.00 per night which of course we paid without hesitance on line even though The hotel appeared completely empty, and our vehicle was the only one in the car park. As we approached the building, everything gave the impression of being neglected and unwelcoming. i would like to send you full details of this horrendious experience"

"The male member of staff who checked me in was excellent and a credit to the company. "

"Pet friendly at £20 per dog per night. Unfortunately don’t allow your dog in the bar, lounge nor restaurant so the charge feels a bit steep.. That aside, lovely staff, location and good breakfast."

"Lovey staff on Reception, beautiful setting and bar and lounge area very relaxing"

"We stayed Friday to Monday and upgraded to sea view. Room was great with a nice comfy bed and shower was nice too. Clean towels every day even though we didn't ask for them. Tea and coffee making facilities were also nice."

"The staff was nice . The room was clean but no hooks for clothes and no hooks for towels in the bathroom ! The swimming pool was very small and we could not use it because was too busy . Breakfast was nice except the coffee . "

"This was one of the most enjoyable stays I’ve experienced in recent years. The area of Brockenhurst is stunning and I’m very glad Rhinefield House Hotel was my base to explore it. The grounds were gorgeous and the staff were extremely conscientious and made the atmosphere. The breakfast made the perfect start to the day and I’d definitely visit again. "

"Clean room, relaxing spa"

"The fire alarm came on twice up until 12am. Very loud and unpleasant. Both times it was a false alarm but we had to go to the lobby to find out. "