"We enjoyed staying at the hotel we had to upgrade our room on the 13th floor and I paid extra money for the same. The first room we got from Expedia was just a basic room and it was rundown. I would expect this hotel to be renovated from top to bottom on the 13th floor. The service was excellent room was great, but the bathtub was very old and difficult to get in and out, and there are fall risks for a lot of people up there without any safety bars excellent service by the concierge at the 13th floor executive general area excellent drinks, breakfast lunch food and servers were excellent. I would give them 10 or 10 but the property needs to be updated to keep up with the standard."
"Awesome hotel!! Friendly staff, delicious breakfast, gotta try the Encebollado ;) Great location, nearby park, and shopping malls, and plenty of restaurants. The rooms are spacious, very clean ..the lotion smells so good! Loved the sauna, jacuzzi and pool! Nearby flower stand sells 2 dozen long stem roses for $1! Love, love Quito
:)"
"They have an excellent breakfast with a large variety of food, juices and other drinks. They also offer dinner, some evenings it is menu some evenings it is buffet which is so nice since there is no restaurant within walking distance. Everything worked well, the king size bed was very comfortable. The tours we booked came right to the hotel to pick us up so we didn't need a rental car and when they arrived the front desk called our room to notify us if we weren't in the lobby. They were so helpful with all of our needs."