Search Hotels Near Thursby House, Orange City

"Room was hot and couldn’t get enough pillows"

"I checked in, went to my room and as soon as I walk in the bugs are walking around and there was such a strong smell of bleach in the whole room that I couldn’t breathe. I was with my son and we took our stuff went back in our car and to the office to let them know we couldn’t stay there due to the circumstances and to cancel our reservation and now I’m fighting to get my money back smh."

"The staff was extremely pleasant. The rooms were quiet and very clean. The beds were very comfortable. The free continental breakfast was amazing, especially the omlete station. The common areas are beautiful. The lake in front of the hotel has a wonderful walkway and park area. I only have one suggestion, upgrade the paper goods ( tissues, toilet paper and napkins). Everything else is high quality."

"Our stay at the Hilton was extremely disappointing! We had to have maintenance to the room three times to repair safe issues and light issues. On the final day of our stay the room was not serviced despite the room being vacant from 10am until 7:30pm. We called the front desk and it took about 10 minutes of letting the phone ring before it was answered. We were told there were other customers which was why it took so long to answer the phone. That was an outright lie as we had just come from the lobby not two minutes earlier and there were no customers in the lobby or at the front desk. The night manager, with whom we spoke, was rude and attempted to blame the room not being serviced on the fact that we had the privacy sign on our door until we departed that morning at 10am!! It seems reasonable that one would have the privacy sign on the door while the room is occupied yet customer service had the entire day from 10am to service the room which was not done!! I’m very disappointed with the service at this Hilton and the demeanor of the personnel and will certainly keep this in mind when seeking hotels in the future!!"

"They gave us a larger room when we checked in"

"This will not be my first or second option."

"Did not have the breakfast "

"Staff was great! Door had a slight Jan when opening and closing. Adjustment needed. Recliner was visible dirty. We would not sit in it. Nice Comp breakfast"

"I booked 2 rooms. One for my wife and I, and another for our adult daughter who was traveling with us. We had a late check-in after attending an outdoor music festival. We couldn’t wait to get checked in and shower. When we arrived at our room, a shower wasn’t possible because there was no shower curtain on the rod. We called the front desk and were relocated to a new room at the other end of the hotel. How does a well managed hotel overlook something as basic as a missing shower curtain? Also, the in-room coffee maker in our new room did not work. Our daughter’s room was even worse. She had no hot water in the shower. They had no rooms left to move her to, so she had to take a cold shower. Then, she discovered the hairdryer didn’t work, so she had to go to bed with wet hair. Also, several lights in her room did not work. While it wasn’t the desk clerk’s fault, she still could’ve been more helpful. She offered a less than full throated apology and had no solution for any of the problems we encountered. The property manager was not on duty when we checked out this morning when I asked to speak with them, and I had to pry the contact information from her so I could call to discuss our situation on Monday. This hotel appears relatively clean, but it is very poorly maintained and the staff seems to have very little supervision. We paid a LOT of money for these rooms due to the high demand during a peak time. Given the serious deficiencies, we should be refunded our money."