6/10 - Được
Jose Mariano Croner, Manchester
23/09/2025
Thích: Nhân viên & dịch vụ
I rarely leave negative reviews, but my stay here has been completely overshadowed by a constant, loud mechanical noise (like an engine or AC plant/room) that makes it impossible to relax or sleep properly. ( and I mean the whole night, every 120 seconds you could feel the vibration of whatever that is making the noise. When I raised this with the staff, I was simply told there’s nothing they could do about it.
2 days later after I email them directly they offered me a room, next door literally!
For a hotel that positions itself as a place of rest and comfort, this is unacceptable. Noise this disruptive should be addressed seriously, not brushed aside. Sadly, instead of a restful stay, I’ve left more exhausted than when I arrived
The staff, restaurant and such were really good!
I hope the hotel management do something about that as I am sure I am not the first one
bringing this up and for future guests. I stayed at room 1235
Jose Mariano Croner
Lưu trú 5 đêm vào Tháng 9, 2025