"Booked a room for my brother that was passing through whose car broke down on his way to New York. The receptionist treated him poorly. First negative interaction upon check in I was on the phone with him assisting with booking. I said wow shes rude and she yelled what did she say. Basically eavesdropping. Due to being a last resort. I booked him a room for 2 nights. He decided to leave a day early. So PAID for. Because the uber drivers both canceled he then had to wait for a taxi. So, unexpected situation he was waiting in the lobby and she was kicking him off the property and speaking down to him. He said he was going to leave a poor review and I entirely agreed. She said back to him he's not the one who paid so his review doesnt matter. It sure does! Anyone staying is a customer and should be treated as such. Kicked him out when it was literally snowing when he was just sitting there! No excuses for this behavior. The front desk receptionist needs to take a courtesy course."