Search Hotels Near Vienna Crime Museum, Vienna

"The hotel was okay and served the purpose of my one night stay. My only real drawback was the bathroom. The heater's knob pertruded and was extremely close to the toilet. So if you needed to sit on the toilet you had to sit somewhat at an angle. The staff was extremely pleasant and helpful. "

"This was an absolutely unacceptable experience, and the hotel’s behavior was by far the worst part of it. I had to cancel my trip because of the war in the Middle East—something serious, dangerous, and completely outside of my control. Any reasonable business would show basic understanding in that situation. This hotel did the exact opposite. They flat-out refused to refund anything or offer even the smallest accommodation. No credit, no rescheduling, nothing. Just a cold, scripted response hiding behind “policy” with zero regard for safety or common sense. It honestly felt like they cared more about keeping my money than about treating customers fairly during a real-world crisis. While Expedia was also unhelpful and simply echoed the hotel’s stance, the hotel itself was the main problem. Their attitude was rigid, dismissive, and frankly greedy. Hospitality is supposed to involve at least some level of empathy—this place showed none. If this is how they treat customers during serious global events, I can’t imagine how they handle everyday issues. I would strongly warn anyone considering this hotel: book at your own risk, because if anything goes wrong, don’t expect fairness, understanding, or even basic decency—you will likely just lose your money. "

"staff are amazing. everyone goes over the top "

"Our room was a twin Executive which was warm and inviting. Linen and toiletries were of a high standard. The executive dining floor was excellent. A plentiful buffet at breakfast and a much appreciated ‘happy hour’ in the evenings with nibbles and alcoholic drinks. The staff were helpful and very pleasant. A good location next to the CAT train direct from the airport. All in all a very good choice of hotel for us on our first visit to Vienna. Thank you."

"Clean room but the breakfast needs improvement "

"No a/c which would have been fine if a lighter weight blanket were available but only a very heavy duvet and no top sheet"

"Perfect location, less than 10 minutes stroll to the start of the main area, even less to the airport bus stop. Cathedral easily walkable in 15 minutes and the first district. Spacious rooms."

"It was perfectly nice. Convenient location too. "

"I asked for walk in shower and they gave me only a bath. I messaged them multiple times to book me airport transfer. They took 4 days to reply and then it was too late. Flies in my bathroom. Breakfast staff abrupt and rude. Won’t stay here again"