"I chose this hotel after reviewing it online, particularly because of the pool area, which looked like a great feature for my three kids who were traveling with me. Unfortunately, the experience did not meet expectations.
Upon arrival, I was required to pay a room deposit that was not disclosed anywhere on the website. That was frustrating, but I moved forward with the stay. We planned to use the pool during our second night, only to find that it was out of service. While the hot tub was still operational, that wasn’t a suitable substitute for young kids who were specifically looking forward to the pool.
Since we were staying for four nights, I decided to address the issue at checkout, hoping for a reasonable resolution. When I spoke with the manager, I was told that I should have mentioned it earlier and could have been refunded and left. That response was disappointing. Suggesting that I should have uprooted my family mid-stay due to a maintenance issue on the hotel’s end is not a reasonable solution.
Beyond the pool, there were several maintenance and quality concerns throughout the room. The bathroom flooring was coming up, and the bathroom door was delaminating and falling apart. The refrigerator did not have a proper freezer, though items would freeze if the temperature was set to maximum. Additionally, the website advertised a continental breakfast that included items like eggs and bacon. However, during our stay, breakfast options were limited. "
"We stayed here twice on our round trip travels. Second time had a room that didnt need repair. Very comfortable room and beds.
Will stay here again when traveling through."
"We ended up leaving and losing all our money as the hotel would not refund us. There were dead bugs all over the room, the sheets were thread bare and looked extremely old and unsanitary. The wallpaper was peeling off the walls, the ceiling had prior water damage and was cracked and peeling as well. The carpet was stained… overall the building was in extreme disrepair. None of us felt comfortable laying down on the beds or setting our belonging on the floor. "
Yes, there are holiday rentals close to the most popular sights in Wells, or you can select a more secluded option if you're looking for a relaxing stay.
What’s there to see and do in Wells?
While you're exploring the area, Prairie Lavender Farm and Rock City are a couple of picturesque spots to get outside and enjoy nature. In the wider area, you’ll also find Ottawa County Historical Museum.
What’s a holiday rental in Wells like?
Holiday rentals are private properties where you can stay for a few weeks, or just a few days, in Wells. Holiday rentals feature extras like WiFi and washers and dryers so you'll have everything you want. If you're concerned about cleanliness, a holiday rental can provide a sense of seclusion away from public hotel lifts and lobbies bustling with people while still allowing you to travel. You'll also find more space in a holiday rental than in a standard hotel, which is another reason why a holiday rental is a popular option for families.
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