Khách sạn West Point

"We ordered a king bed room. They oversold the hotel, did not say a word to us, and gave us keys for a room with 2 smaller beds. We went right back to the desk, told them about the confusion. We only got a large bed room because they had also put another family in a single bed room. We had to switch room with that family. When we finally got into our room it was a king size bed frame with a queen size mattress on it. Definitely not what we ordered. Now there is a billing issue because we got...

"Clean room"

"I have no negatives. the breakfast was great and change a little each day. my room was perfect. the staff was great."

"It is an older building that needs some renovation and TLC. You get what you pay for I guess."

"Checked in at 4 on a Saturday and there was only one desk clerk. Brittany was awesome but was drowning as she was by herself. Cleaning staff didn’t have the rooms ready for not just us but multiple others. We didn’t get into our room until an hour after arriving at the hotel. When booking, a bar was listed as an amenity. It is not open. There is a little bar behind the hotel called Ott’s. If you want a beverage locally check them out."

"We arrived earlier than expected after a looong straight drive from Florida . We were hoping to be able to check in early so we can rest before we went about your day. Every hotel in the area were booked solid for the JROTC event in Fort Knox, which is why we came over. The receptionist was very helpful and told us she would do everything possible to allow us to check in early. After less than an hour, she gave us a call and gave us the good news that we could come in and check in early so we...

"Very good for the price."

"The A/C system turned off an on all night and made horrible noises waking me up constantly. Otherwise it was a convenient location to the airport with 24/7 shuttle."

"Friendly front desk staff. Comfortable room. Location close to Interstate, gas station; easy parking lot Could have had better breakfast selection"

"The property was fine because I only stayed overnight. The breakfast offered was great. I felt safe. The down size was there was not enough towels and they couldn’t offer extra trash bags"

"The room was slightly small. the bed was very comfortable for us, we slept very well. the breakfast was very good ,eggs sausge links, scrambled eggs and waffles all very tasty."