Search Hotels Near West Town Mall, Knoxville

"Great location, great staff! Beds were hard. Breakfast was very sparse on choices, biscuits but no gravy, how dare they 😜. Front desk was kind and welcoming. Probably wouldn’t stay more than one night as we did this trip. "

"Very dated! There was no where to hang a towel in the bathroom. All the equipment in the gym was torn up. The cleaning staff walked into our room without knocking. It honestly was not a pleasant experience. "

"The building shows its sign of disrepair. There was no kitchen. We opened the sofa bed and both sides were stained so badly, it was disgusting. The towels and sheets had stains and or were worn through. The conditioner was out and never replaced. My bedside light didnt work and everytime we wanted to get in our room, we had to go to the front desk to be re-keyed. The midnight staff was not friendly and acted like it was a huge imposition when we asked for sheets and pillow for sofa bed. Unfortunately we had a nonrefundable 3 day stay. Never again!"

"The hotel was clean and good for one night. They are in the middle of renovation so it was a little lacking. Once the renovation is completed I am sure the hotel will be even better "

"Everything about this hotel group is great. Super friendly and helpful staff, very clean, very efficient, high quality furnishings, and even free popcorn. Overall, a great experience! Well above and beyond any of the other hotel chains. I fully recommend staying here!"

"Everything functioned as it should. "

"Welcoming to pets, gym has a good variety of equipment, pool is a decent size"

"Filthy rooms, stained bedding, got a suite for a family of 6 - no sheets for the pullout bed and the mattress was stained. Visible dirt and grime throughout. "

"breakfast was great. "