Khách sạn Wilen

"The smell was not so good,I guess from the surrounding"

"Amazing and Beautiful Location just next to the Lugern train Station. A beautiful scenic in the surroundings with Lake just a 5 minutes walk."

"No have A/C. The breakfast is ok."

"Prachtig hotel. Alleen het avond-eten duur voor wat je krijgt. Maar voor de rest geweldig."

"Omdat er geen airco aanwezig is moesten snachts de ramen open om de slaapkamer enigszins te koelen. Omdat er geen horren voor de ramen zaten, vlogen er binnen de kortste keren 20 vliegen binnen die ons de halve nacht wakker hebben gehouden. Ook op het terras van het hotel waren erg veel vliegen die op ons en het eten zaten."

"Não tem elevador, ar condicionado e os quartos ficam em um prédio separado da recepção"

"Positief: Leuk hotel, voor kinderen. Ontbijt is prima, vriendelijk personeel en goede parkeergelegenheid. Negatief: geen airco, hierdoor was het in onze kamer 30 graden. Niet te doen met slapen. Geen koelkast of waterkoker of koffie apparaat op onze kamer. Vooral de hitte in het hotel was voor ons een reden om nooit meer in de zomer daar naar toe te gaan. Ze boden wel ventilatoren en flessen water aan maar dit gaf met 30 graden geen verschil."

"everything was lovely!"

"I was very disappointed with my stay at this hotel. The customer service was among the worst I have experienced. Several staff members were rude, dismissive, and unwilling to listen to guest concerns. Whenever I tried to explain an issue, I felt that I was immediately dismissed and even accused of being dishonest rather than being treated with respect and professionalism. What was most frustrating were the numerous unexpected charges. Guests should be aware that calling reception by dialing “0”...

"Clean and friendly staff. Public transport right outside the door"

"Great hotel the only problem there was no air conditioner in the room. "

"The room was large and comfortable with a balcony. The steam room with eucalyptus was refreshing at the end of the day."

"Es ist ein altwürdiges Hotel mit Seele. Uns hat es sehr gut gefallen. Gutes Bett und Bettwäsche. Nettes Personal. Gut gelegen. Alles zu Fuss erreichbar. Werden sicher wieder mal dort übernachten."

"Good"

"Very nice place"

"My wife and I really enjoyed our stay in the hotel. Hotel staff was very accommodating and the room was immaculate. We had a view of Brienz lake and it was breathtaking. I would love to stay here again in the future."

"We had a wonderful stay at this hotel. The room was clean, comfortable, and well-maintained. The location was convenient and made it easy to explore the area"

"No A/C and it was too warm. So many steps getting to the hotel. Given a view of the street - not what I booked. Front desk isn't staffed after about 11 pm. Fire dept pounded on our door down at 11:30pm because of the steam from our shower, cold water tap didn't work, and hot water was scalding hot. There was no audible alarm, and no peep hole on door to see who was pounding on the door. Thought it was a prowler trying to get us to open the door. Would not stay there."

"Great hotel in fabulous location with fantastic lake and mountains views. Staff were excellent and amenities were good. Shame for us was that there was major expansion construction work going in directly in front of the hotel and although 'paused' for summer we were not told about any of this until a few days before we arrived. Despite the 'pausing' there was still noise and dust being created directly in front of our room (and almost all other rooms) every day by workers apparently dealing with...

"Great position on the Lake with easy access into Luzern, CHF4 each way. The rooms are spacious and well equipped with standalone Aircon which proved useful during our visit. Be aware most room do not have an unrestricted view of the lake due to a property in front of the hotel. Breakfast is taken across the road at the old hotel, but is good. The restaurant is in the same location across the road and we had a reasonable meal there. There is also a good Brazilian restaurant nearby. Be aware...