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"I feel bad writing this because my beliefs teach me to either say something positive or stay quiet. However, I believe the purpose of these surveys is to help identify issues so improvements can be made. Unfortunately, we had a very disappointing experience during our stay. When I arrived and opened the cabinet door to place our food in the refrigerator, the door immediately fell off because it was broken. I called twice requesting it to be fixed, but nothing was done. Later that night, when I sat on the bed in Room 130, the bed leaned heavily to one side and felt broken. I contacted maintenance, but I was told it was too late (around 9:30 PM) to repair it. They did offer another room, but since I was traveling with my children and we had two connected rooms, moving was not really possible because there were no other connected rooms available. The next morning, I tried to make coffee, but the coffee machine in the room was not working. I called the front desk, and they told me I could get coffee from the restaurant instead. However, when I went there, the server only allowed me one cup and said each guest needed to come personally. I understand the policy, but the front desk had informed me that since our coffee machine was broken, I could get coffee for all four of us. In the end, I only took one cup because it was not worth arguing over, and I could easily buy coffee elsewhere. Unfortunately, the issues continued. When I went to take a shower, there was a medium-sized c"

"Bed and pillows were excellent!"

"Room smelled like smoke. Got into the room once and then the cards both stopped working. No staff on hand from 10pm-10am and got lovked out our pets locked in the room for 12 hours with no way into the room. Will never stay here again. "

"Breakfast was much better than I have found at any other free breakfast buffet style in other hotel chains. The service person at the breakfast area was outstanding."

"I didn't utilize either service."

"I suppose I should be thankful for the price but I did not have a good experience at the hotel. I had no idea there was construction going on during my stay. Most rooms are under renovation. During my stay: there was no shower curtain on the shower. The tv didn’t work. There was no housekeeping in the 4 nights I stayed there. While the staff was nice these issues could not be overlooked and they were slow to resolve them. At least the beds were comfortable and the lobby cookies were tasty. "

"Rooms were very clean, excellent job by the staff"

"Quick check-in, friendly staff, room was spacious, comfortable, and clean. Breakfast was ok."

"Yes but it can improve more "