Search Hotels in Ystrad, Pentre

"Always a good experience staying here"

"It is a cheap hotel. Cheap in every way. A horrible, seedy, dirty, uncared for flea pit. There are no amenities, no bar, no restaurant, not even a vending machine. The internet is touch and go. There is virtually no cold water and the hot is boiling hot, so showering is almost impossible. The rooms are stuffy and airless, the furnishings are broken, old, scratched, stained and greasy, the television was angled to face the window making viewing difficult, and the remote was broken beyond repair or use, the windows are layered with dirt and filth, the lights don’t work, several of the plug sockets didn’t work, the lift feels unsafe and many of the other guests seem to be there to carry out their illegal activities in drug dealing or prostitution. The whole place stank of marijuana. Strangers will try to get into your room in the dead of night and the electronic lock system on the doors continually breaks. The staff don’t care about anything and are in complete agreement with you when you put it to them that the place is a muck hole. The best thing they could do with this place is knock it down. It was a terrible mistake staying here and I couldn’t get out fast enough. Pay more, stay anywhere else. A shop doorway would be nicer, a homeless man I met on coming out said to me ‘it’s horrible that place ain’t it. ‘ I couldn’t agree with him more. "

"Nice clean room. Lovely receptionist who was very helpful."

"Room was nice but the aircon wasn't working in the hotel. Our room was so hot it was uncomfortable and struggled to sleep even with the fan on. We had a late Hyrox on Friday night so checked the website which said we could book a table for dinner up to 10pm with food served until 11pm. Arrived at 9:55pm and were told we couldn't order food unless it was for room service. As our room was so hot, there was no way we could eat there. Ended up walking around Cardiff at 10pm trying to find some dinner which wasn't ideal."

"Hotel was great . Got caught out with the extra charge to use the spa as we thought it was included "

"No towels in the room. Shower had one temp. "

"The lady that checked us in was such a lovely lady (i think her name was Donna) so friendly, absolute pleasure to meet her. Bed was really comfy and breakfast was good. Management, you need to look after staff like her, she is a real asset. "

"We have stayed here many times and never had any problems.. staff lovely and check in easy.. room always clean and the restaurant and bar always good"

"Unfortunately from arrival it didn’t start well. Prior to arrival we were given a discounted parking code that had expired and was told on arrival that they no longer give codes out despite giving an expired code via email before arrival. Room is dated and needs an upgrade. Bed was very soft and uncomfortable. Cleanliness wasn’t great but we ignored it as we weren’t in the room long. Breakfast was ok, but overall poor and wouldn’t stay again."