"Hotel is in a great location - just over 15 minute walk to the train station, close to shops and the Cathedral - looks like the downstairs has been elegantly renovated. Beautiful newly-refurbished bedroom, with some really thoughtful extra touches - such as a rubber bathmat and handrail, electric fan, suitcase stand, and biscuits every day with the tea and coffee. I liked being able to open the window.
Some of the staff seemed less friendly and professional than one would expect - however,...
"Hotel is in a great location - just over 15 minute walk to the train station, close to shops and the Cathedral - looks like the downstairs has been elegantly renovated. Beautiful newly-refurbished bedroom, with some really thoughtful extra touches - such as a rubber bathmat and handrail, electric fan, suitcase stand, and biscuits every day with the tea and coffee. I liked being able to open the window.
Some of the staff seemed less friendly and professional than one would expect - however,...
"The hotel was lovely and met all our needs. The food was great and the beds super comfy . The only problem to me was the overbearing air freshener which they seem to pump out throughout the hotel . It was far too strong for me ( migraine sufferer). Fortunately it did not smell in my room ."
"The hotel was lovely and met all our needs. The food was great and the beds super comfy . The only problem to me was the overbearing air freshener which they seem to pump out throughout the hotel . It was far too strong for me ( migraine sufferer). Fortunately it did not smell in my room ."
"The hotel is situated in beautiful surroundings and we were lucky to be given a stone cottage apartment with outside decking overlooking the pond and grounds. Beautiful! The staff were all very pleasant but overstretched and and quite stressed at times. Breakfast was good but didn't run smoothly. The restaurant food and service was very good.The pool and spa were really lovely and the gym looked amazing.
Don't rely on trying to get a taxi anywhere. Our main reason for staying here was to visit...
"The hotel is situated in beautiful surroundings and we were lucky to be given a stone cottage apartment with outside decking overlooking the pond and grounds. Beautiful! The staff were all very pleasant but overstretched and and quite stressed at times. Breakfast was good but didn't run smoothly. The restaurant food and service was very good.The pool and spa were really lovely and the gym looked amazing.
Don't rely on trying to get a taxi anywhere. Our main reason for staying here was to visit...
"The information regarding parking is misleading, as the ad suggests that parking is free, or included in the rate charged. The reality on arrival is very different, being presented with a nightly charge which must be paid on arrival. The suggestion that there is a full restaurant service is similarly misleading as, though the kitchen will supply a burger in the evening, which is a meat sandwich, they will not make you a fish finger sandwich, despite that being on the menu, as that is apparently...
"The information regarding parking is misleading, as the ad suggests that parking is free, or included in the rate charged. The reality on arrival is very different, being presented with a nightly charge which must be paid on arrival. The suggestion that there is a full restaurant service is similarly misleading as, though the kitchen will supply a burger in the evening, which is a meat sandwich, they will not make you a fish finger sandwich, despite that being on the menu, as that is apparently...
"My family stayed in 2 superior rooms for one night. There is no lift so luggage has to be carried up the stairs. Room 14 was on the first floor and huge, room 30 was on the second floor and slightly smaller. The shower was over the bathtub with a curtain. The staff in the restaurant and elsewhere were excellent and we enjoyed the food (bearing in mind this is a Greene King, not a Michelin starred restaurant :). There are lovely views from the patio where you can have a drink from the bar.
For...
"My family stayed in 2 superior rooms for one night. There is no lift so luggage has to be carried up the stairs. Room 14 was on the first floor and huge, room 30 was on the second floor and slightly smaller. The shower was over the bathtub with a curtain. The staff in the restaurant and elsewhere were excellent and we enjoyed the food (bearing in mind this is a Greene King, not a Michelin starred restaurant :). There are lovely views from the patio where you can have a drink from the bar.
For...
"Large clean room with crisp sheets on the bed. Both the bed and the pillows were too firm, resulting in limited sleep
I was convinced that continental breakfast was included when I booked the room. However the Expedia booking did not state that ,nor did the information sent to the Porters Lodge. The charge was though only £5 pp."
"Large clean room with crisp sheets on the bed. Both the bed and the pillows were too firm, resulting in limited sleep
I was convinced that continental breakfast was included when I booked the room. However the Expedia booking did not state that ,nor did the information sent to the Porters Lodge. The charge was though only £5 pp."
"The room was good in size and decor , garden room suite.
We were on the ground floor the room above us you could hear everything even the person snoring , the floor must have been floorboards and we could hear everything, This woke us up and continued throughout the morning!"
"The room was good in size and decor , garden room suite.
We were on the ground floor the room above us you could hear everything even the person snoring , the floor must have been floorboards and we could hear everything, This woke us up and continued throughout the morning!"
"Strikingly looking hotel. Unfortunately on entering reception, we were greeted with a dirty carpet, which carries on into the bar area with lots of stains. Our room was up 2 flights of stairs, which I wasn't aware of when I booked. Therefore, in this heatwave, the room was an oven. There was a desk fan - 'thank goodness'. Pleased with the room, the layout and amenities. Curtains need seeing to, useless and need blackouts! All the staff were pleasant and hard working. Did not expect a buffet...
"Strikingly looking hotel. Unfortunately on entering reception, we were greeted with a dirty carpet, which carries on into the bar area with lots of stains. Our room was up 2 flights of stairs, which I wasn't aware of when I booked. Therefore, in this heatwave, the room was an oven. There was a desk fan - 'thank goodness'. Pleased with the room, the layout and amenities. Curtains need seeing to, useless and need blackouts! All the staff were pleasant and hard working. Did not expect a buffet...
"Staff friendly and helpful
A customer from the pub immediately offered to help with luggage showing really good connection between local customers and the staff
Rooms to a very high standard - no aircon but a fan was made available on request
Comfortable bed
Car park fairly small but ok
Great selection of local beers all properly cellared
Unfortunate hiccup at breakfast as gas failed - staff did well to provide an acceptable breakfast in the circumstances
We would definitely stay again"
"Staff friendly and helpful
A customer from the pub immediately offered to help with luggage showing really good connection between local customers and the staff
Rooms to a very high standard - no aircon but a fan was made available on request
Comfortable bed
Car park fairly small but ok
Great selection of local beers all properly cellared
Unfortunate hiccup at breakfast as gas failed - staff did well to provide an acceptable breakfast in the circumstances
We would definitely stay again"