"I had to talk to the manager for the van not giving us a ride to the swimming pool. They said they would pick us up in 10 minutes but no one showed up.
The manager was nice to give us some perks. But the staff needs more training.
The breakfast was really good"
"I had to talk to the manager for the van not giving us a ride to the swimming pool. They said they would pick us up in 10 minutes but no one showed up.
The manager was nice to give us some perks. But the staff needs more training.
The breakfast was really good"
"We have just returned from an amazing stay at the Hard Rock Hotel Tenerife and honestly could not fault a thing. The hotel is absolutely gorgeous, spotlessly clean, and has a fun, stylish atmosphere throughout. The food was fantastic with plenty of choice, and every member of staff we met was friendly and welcoming.
A special mention has to go to Fra (Ramones), who made such a positive impact on our holiday. From the moment we arrived, he welcomed us warmly, showed us to our room, explained...
"We have just returned from an amazing stay at the Hard Rock Hotel Tenerife and honestly could not fault a thing. The hotel is absolutely gorgeous, spotlessly clean, and has a fun, stylish atmosphere throughout. The food was fantastic with plenty of choice, and every member of staff we met was friendly and welcoming.
A special mention has to go to Fra (Ramones), who made such a positive impact on our holiday. From the moment we arrived, he welcomed us warmly, showed us to our room, explained...
"Excellent hotel. Location, facilities, restaurants, especially restaurant NUB. Dining here is an experience that we will remember for a very long time. We had an amazing time during our 9 days stay in the hotel. Also the staff is very attentive and friendly. We (2 adults) arrived tired after an intensive period of working and we left completely rested and relaxed. Thank you for an awesome time at your beautiful hotel."
"Excellent hotel. Location, facilities, restaurants, especially restaurant NUB. Dining here is an experience that we will remember for a very long time. We had an amazing time during our 9 days stay in the hotel. Also the staff is very attentive and friendly. We (2 adults) arrived tired after an intensive period of working and we left completely rested and relaxed. Thank you for an awesome time at your beautiful hotel."
"si vous hésitez encore a réserver, allez-y les yeux fermés cet hôtel est une véritable perles rare
propreté et confort impeccable: l hôtel est d une propreté exemplaire les piscines sont nettoyées chaque jour et les chambres sont tout simplement magnifiques le personnel a formidable animations chaque jour le buffet parfait chaque jour un thème différents hôtel tes calme"
"si vous hésitez encore a réserver, allez-y les yeux fermés cet hôtel est une véritable perles rare
propreté et confort impeccable: l hôtel est d une propreté exemplaire les piscines sont nettoyées chaque jour et les chambres sont tout simplement magnifiques le personnel a formidable animations chaque jour le buffet parfait chaque jour un thème différents hôtel tes calme"
"Handy spot close to the south airport, which is why we booked it for a late evening arrival with a toddler. It’s a large hotel and, as others have mentioned, a little dated in places, but the apartment rooms are spacious and comfortable. Being on the ground floor made it really easy to access the restaurant, where the buffet breakfast was excellent.
The only downside was that an airport shuttle was advertised on Expedia, but when we contacted the hotel in advance to book this in, they said it...
"Handy spot close to the south airport, which is why we booked it for a late evening arrival with a toddler. It’s a large hotel and, as others have mentioned, a little dated in places, but the apartment rooms are spacious and comfortable. Being on the ground floor made it really easy to access the restaurant, where the buffet breakfast was excellent.
The only downside was that an airport shuttle was advertised on Expedia, but when we contacted the hotel in advance to book this in, they said it...
"Pool was lovely, although not the best for kids. Towel service was nice, although sunbeds weren’t particularly well designed around the pool to enjoy from different areas. But there were plenty of you were happy to sit away from the pool.
Breakfast quality and choice was disappointing, in particular for gluten free.
Bed was comfy
Room appeared clean, but there were tiny bugs that were around the room in places.
This hotel attracts a lot of older / retired people, and lots of different...
"Pool was lovely, although not the best for kids. Towel service was nice, although sunbeds weren’t particularly well designed around the pool to enjoy from different areas. But there were plenty of you were happy to sit away from the pool.
Breakfast quality and choice was disappointing, in particular for gluten free.
Bed was comfy
Room appeared clean, but there were tiny bugs that were around the room in places.
This hotel attracts a lot of older / retired people, and lots of different...
"Everything was excellent, we were expecting a different room but the hotel reception man was great at making us happy and we ended up with the outdoor space we wanted the next day. Thanks for a lovely stay and the stuff are all excellent."
"Everything was excellent, we were expecting a different room but the hotel reception man was great at making us happy and we ended up with the outdoor space we wanted the next day. Thanks for a lovely stay and the stuff are all excellent."
"Very nice Hotel dinner was included, which I did not know which was plus beautiful sunset view nice people three different pools. Everything was perfect. I will definitely like to come back nothing negative about this place."
"Very nice Hotel dinner was included, which I did not know which was plus beautiful sunset view nice people three different pools. Everything was perfect. I will definitely like to come back nothing negative about this place."
"Modern hotel, good location. Room itself was good, however the location was poor (room 229). No sun at any time of day on the balcony. Right above the children’s play area at the restaurant so v noisy from early morning. Also next to the entertainment area, but back of stage so couldn’t actually see, but could hear! Entertainment stops at 10pm so not too bad. We didn’t move rooms as had already unpacked. We did pre-request a quiet location with a view - we got neither.
This hotel is great if...
"Modern hotel, good location. Room itself was good, however the location was poor (room 229). No sun at any time of day on the balcony. Right above the children’s play area at the restaurant so v noisy from early morning. Also next to the entertainment area, but back of stage so couldn’t actually see, but could hear! Entertainment stops at 10pm so not too bad. We didn’t move rooms as had already unpacked. We did pre-request a quiet location with a view - we got neither.
This hotel is great if...
"We booked a river villa and it was an absolutely incredible space - so serene and relaxing, with beautiful stylish furniture, nice amenities and lighting. All the staff were absolutely incredible to us - kind, positive, helpful. It was one of the best five star hotels I’ve ever stayed at."
"We booked a river villa and it was an absolutely incredible space - so serene and relaxing, with beautiful stylish furniture, nice amenities and lighting. All the staff were absolutely incredible to us - kind, positive, helpful. It was one of the best five star hotels I’ve ever stayed at."
"Hôtel très agréable, tr ès bonne restauration (buffets très variés et de bonne qualité), ambiance tranquille un peu à l’écart du centre, tout en étant proche de tout. Seul petit bémol pour le service de chambre, les produits ne sont pas remplacés lorsqu’ils sont vides et le ménage laisse parfois à désirer. Tout rentre dans l’ordre dès le 1er appel à la réception mais cela fait défaut pour un 5*."
"Hôtel très agréable, très bonne restauration (buffets très variés et de bonne qualité), ambiance tranquille un peu à l’écart du centre, tout en étant proche de tout. Seul petit bémol pour le service de chambre, les produits ne sont pas remplacés lorsqu’ils sont vides et le ménage laisse parfois à désirer. Tout rentre dans l’ordre dès le 1er appel à la réception mais cela fait défaut pour un 5*."
"I had a 4 day trip with my 7 year old daughter and so researched like a dog with a bone, as I needed to be sure I could find a balance of solo-adult / child friendly amenities. This hotel was perfect, I was so pleased. First of all, the food - considering all inclusive - was absolutely fantastic, as were most of the drinks. The kids club and evening entertainment kept us both happy, as I got a few hours here and there to myself, plus we got to do things together evening, given the entertainment...
"I had a 4 day trip with my 7 year old daughter and so researched like a dog with a bone, as I needed to be sure I could find a balance of solo-adult / child friendly amenities. This hotel was perfect, I was so pleased. First of all, the food - considering all inclusive - was absolutely fantastic, as were most of the drinks. The kids club and evening entertainment kept us both happy, as I got a few hours here and there to myself, plus we got to do things together evening, given the entertainment...
"This hotel is splendid. A world away from chaos outside. Adult only so immediately it is calm & relaxing. It’s clean well maintained. Excellent staff always willing to help. The poolside remains one of my favourites ever - there’s always beds and they are spaced out beautifully so you are not on your neighbours lap! There’s tonight for space at the pool even on busy days. Genuinely bliss. Good amenities in room, proper hairdryers,straighteners, shampoos etc. beach bags/towels provided- they...
"This hotel is splendid. A world away from chaos outside. Adult only so immediately it is calm & relaxing. It’s clean well maintained. Excellent staff always willing to help. The poolside remains one of my favourites ever - there’s always beds and they are spaced out beautifully so you are not on your neighbours lap! There’s tonight for space at the pool even on busy days. Genuinely bliss. Good amenities in room, proper hairdryers,straighteners, shampoos etc. beach bags/towels provided- they...