Search Hotels Near Alabaster Promenade, Alabaster

"Was a good stay"

"Very friendly staff Quiet room"

"For just under $480 Cdn for 1 night, we were expecting a pretty nice room, but this was far worse than almost any other hotel room we've stayed in and I'm glad there is an opportunity to add photos. We arrived quite late at night after being 'on the go' for 16 hours, pretty much fell into bed, and didn't notice much until the morning. 1) "filter status" on the water fountain/bottle filling station in the hallway was red and the water was terrible 2) the tv apparently has 90+ channels, but the remote has no numberpad so the only option is to channel+/- one at a time and the on-screen guide only lists the 'local' channels (maybe 20 or so) 3) the main room light housed a collection of dead bugs 4) the sprinkler was very roughly cut into the ceiling drywall, not finished/capped at all, and we could see some of the pipes 5) and then there's the bathroom......!! • the exhaust fan did not work • the shower curtain bar was wobbly and wall tiles were cracked at both ends • the tub had sustained some damage and the so-called repair was very sloppy • something dark brown was splattered all over the outside of the full length of the tub • multiple areas of the bathroom walls had brown splatters/drips, including beside the toilet With only 1 other hotel in town right now (looks like a 3rd is under construction), I guess they can get away with charging 5-star rates for a 2-star (at best) room. Breakfast was decent, but we had better at much less expensive properties."

"This is my second time staying here. The place is very clean. Staff is always friendly. Valet service top notch. The rooms are clean. Beds are very comfortable. Outside pool is very nice. "

"My family of 4 only stayed one night, but staff was friendly, beds were firm but comfortable, and breakfast in the morning included more than I was hoping for. I would stay again!"

" Hotel.com was amazing absolutely no problem with you. But the clerk screwed up royally. I can not even rate them right now. It was totally one discriminar yes. When you speak another language with disregard to your customer in front of you to someone I assume his manger in the same language thinking your customer is a idiot dumb or stupid to understanding what you are saying in a different language is disrespectful perood. You do not know your customers knowledge period. So I understand and i recorded his talk to manager cause i made him fix what happened. I did exactly as he asked and it was very unpleasant experience and i will never be back and everyone will know what happened. Don't ever disrespect a customer. They were paid in full exactly as he asked and I'm not full able to discuss yet. I have a heart for all of humanity and multiple friends around the world never disrespect someone who is bring you business. I was very angry and it was absolutely nothing Hotel.com did. You guys were awesome. I've there twice in 3 weeks and both were issues. But this was aweful. He berated women and it rolled on. My husband was very upset. But i have proof of his language. And i have friends are very angry. But maybe tomorrow i will feel less hurtful. I'm hurt because it was wrong and disrespectful period to everyone but today it was me "

"No issues everyone was nice and helpful, property was clean and maintained."

"The hotel was clean, the only problem I had was the fact that the room was $200 a night and there was no complimentary breakfast of coffee for that matter for the guest. At check in i was told that breakfast came with my stay and that was not the case."

"The room was a good size! Bed and pillows were comfy! There was some chipping of paint in the room and paintings off the wall. Breakfast was very good with a lot of selections! The only complaint is the walls seem to be thin. We heard a baby yelling and crying on and off all night! It was a bit frustrating! Definitely if we come to the area again it wouldn’t stop us from staying again!"