Khách sạn Quận Alatau , Almaty

"Had to argue with staff for toilet paper and fresh towels. Wet laundry hung in corridor leading to guest rooms and cleaning carts, cleaning supplies in the corridor in plain view also. "

"全体的に時代を感じさせるホテルですが、清潔で、機能的には過不足ありません。 ホテルのアメニティやレイアウト、朝食などにいい意味でレトロさを感じました。 荷物も別途クロークで預かってくれますし、サービスはいいと思います。"

"No shuttle bus service as mentioned in service. Before booking they said it is rare advantage but there is no advantage at all also it is middle of residential area very hard to access anything noting round all small house and high school. Staff was friendly room clean breakfast okay nice also they don’t respond chat"

"Great location to explore Botanic Garden on foot and city easily assessible with Yangex Go (UBER). The roof top terrace is a beautiful location to enjoy a cocktail or traditional pot of tea with stunning views! The meals and breakfast all good. Staff really helpful and friendly. Throughly enjoyed my stay. When I return to Almaty, I will stay again 😊"

"Staff were helpful and kind. Hotel design is pretty cool too"

"Room was clean. Breakfast was limited and can use some help with English speaking staff."

"Such a brilliant hotel, with stellar rooms, great food, super friendly staff and a good location. It's close to the airport obviously but downtown is about 15 mins away. Good value too."

"호텔 바로 옆에 shopping mall이 있어서 편한 점이 있으나, 다른 곳을 갈때는 택시나 렌트카가 필요함. 호텔의 Service는 여느 리츠칼튼처럼 최고의 점수를 줄 수 있음."

"When we got to the hotel they said they don't participate with Hotels.com and refused to accept our voucher even after we showed them both hard copy and email versions of the voucher. No one actually spoke any English so we had to use translation programs on our phones to communicate. We paid to stay there anyway. It turned out that the location was outside of the city center and hard to get to. The air conditioning leaked water into the room so we had to turn it off. Breakfast was very poor...