Khách sạn Altwis

"Property has no air conditioning with summers getting hotter each year, no refrigerator either. Staff were very helpful though. Hotel is not easily accessible if you plan or walking or carrying your luggage yourself."

"It is a beautiful place! However, if you go in MAY, THE HEAT IN THE ROOMS ARE UNBEARABLE!"

"Clean room, friendly staff, convenient location, easy access to train and tram stations. Lots of restaurants."

"First and foremost property doesn’t have AC , and not even a fan that can circulate some air , if you are traveling during summer count this one out . In winter bring a lots of blankets because it doesn’t have heat either. Front seat was terrible , all young and very unmanned people. Upon asking for dental care kit they had an attitude. We paid for breakfast when we booked, upon arrival staff said it’s not paid and we had to pay again. On second day one adult guy was very helpful. Breakfast was...

"Excelente hotel en relación precio/calidad. Personal amable, el spa muy lindo."

"I had a wonderful stay at the Grand Hotel Europe in Lucerne (May 29-June 1, 2026) . The hotel was very clean and well maintained, and my room offered a beautiful view that made it a pleasure to return after a day of walking the Old Towne (about 15 minute walk from hotel). The bed was comfortable, and I especially appreciated the plentiful electrical outlets, which made it easy to keep all of my devices charged. What really stood out, however, was the staff. Everyone was friendly, patient, and...

"Clean room and friendly staff"

"It was a great stay and wonderful breakfast. Sleeping was difficult with a heat. Perhaps its time to invest in air conditioning."

"Like: Easy access from highway, free parking, clean room, daily room service, short drive to city center and the lake. Dislike: no coffee maker/fridge, no air conditioning. But this is not surprising for a typical ibis."

"Very good"

"Sehr nettes Personal, gutes Frühstück, sehr gute Lage"

"Older hotel about 15mins tram ride to old town. Air conditioning not up to Australian/American standards - in 35C heat room only cooled 3C below so really not much respite from hot weather. Clean, comfortable and fresh."

"Clean room"

"Great hotel, super clean, breakfast was great, however, the gym did not open during stated hours so I was unable to workout my entire stay."

"Good"

"No AC! That was a big deal since temperature was very high. Shared bathroom 👎. Staff was very kind."

"Location is fantastic. Staff very pleasant and helpful. Room was very nice but needed some attention to maintenance."

"Check in staff was super helpful and friendly…anticipating our needs ."

"As with most hotels in Europe, air-conditioning is not something that exists or if it does generally does not work very well, so you should just understand this if it is going to be very hot during your stay. We ate at the hotel for dinner and it was excellent. We recommend the food there."

"A self-serve check-in/check out hotel. Was a very easy process. Kiosk style check-in devices in little lobby also included free storage lockers (but first-come first-served). Room was very clean. Location is only a 10 minute walk or less to the train station. Hotel is close to the Mercato Central and plenty of restaurant options. Would stay again."