8/10 - Tốt
Janelle
Đi cùng gia đình
20/09/2025
Thích: Sạch sẽ, tiện nghi, dịch vụ
I like this hotel so much. It’s clean, quiet and modern. Value is excellent. I’ve stayed three times. Unfortunately, there was a major issue where I left an expensive, waterproof rain jacket in my closet after check out. I called the front desk and they told me they checked the lost and found as best as they could after housekeeping hours. They told me to file a report online, on a third party website, but over two weeks later I have no faith they even care. I’ve heard nothing. My in-room safe was broken too and I was too nervous to call someone to fix it. I just carried my valuables with me at all times instead. Wondering if there’s a theft issue going on. How hard is it to find a jacket? If the staff don’t have it, the person who stayed there after me does. How does a jacket just disappear? And how can you let someone check into a room with a broken safe? I am disappointed because I really liked this place.
Janelle
Lưu trú 3 đêm vào Tháng 9, 2025