Our stay at Clifden was odd. The room was pleasant enough. We modified our booking online from 2 nights to 1, but Hotels.com didn't notify them. Every time we encountered a new member of staff, they would look at us and go "Oh, you're our guests in the Willow room, you didn't show up the first night, and have you paid your bill yet." It was weird. Like the whole team got together with a picture of us and talked about us. We were asked like 5 times to pay our room charge, even the morning after we had paid it. Very unusual. I'm used to Hotels.com just charging for the room to my credit card, as is this why we booked this way.
Additionally, Clifden overcharged us for our room when Hotels.com didn't. We reserved two nights at 335GBP, so 167.50 per night. Their bill? 198GBP. The owner "graciously" took off the 10% service charge on our dinner bill, which was like 6-7GBP.
I found the whole experience kind of weird and a little scammy.
