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"Arrived at the hotel but the man could not locate our reservation albeit we had only booked a few minutes before. He suggested we were at the wrong hotel but then showed us to the room. He wasn’t very friendly! We left the hotel at 8:45am but the reception was closed and nobody around. We called a phone number twice that was on the door but nobody answered so we had to leave the key on a hook on the door!!"

"The only complaint was that the internet was close to non-existent no matter what area of the property we tried. That was part of the reason we did not stay another night. The spa area was nice with very few guests around. Not walking distance to the city center, but taxes are readily available."

"Great place!"

"I loved the easy access to the jacuzzi and steam rooms and had a wonderful massage."

"Location very close to ski facilities and mountain tracks. Very friendly staff. Nice outdoor relaxation area. The window view depends on the room. "

"Big comfortable room, pleasent stuff, good spa and massages"

"Amazing location "

"Apartment was clean and comfortable. Personal were friendly. Swimming pool was with cold water, jacuzzi was not cleaned."

"This was not my first choice for a hotel in Bansko, but I'm so glad that I chose this. It had everything. You can see mountains everywhere, it has plenty of space where to park, staff are friendly, service is amazing, food was good, fair price. All in all, pretty good experience. "

"We have stayed at this hotel two years in a row. The hotel is well located for access to the Gondola. The rooms are clean, albeit a little dated. The spa is an added bonus after a day on the slopes and the included breakfast is good. "

"nice and friendly"

"Great parking. Small ski rental shop on premises. Employees easy to deal with when around. Wifi was terrible. Pool spa area and locker room smelled and seemed unclean. Gym has very old equipment"

"hotel calme,un peu à l'écart du centre ville. les équipements sont un peu limite...notament la douche qui inonde à chaque fois la salle de bains connexion wifi pas toujours de qualité"

"Was a nice and very helpful "