Dear Lisa,We appreciate that you took the time to share your experience with us.We are sorry to hear that our amenities did not meet your expectations. We aim to provide a comfortable stay and appreciate your feedback as it is crucial for our ongoing commitment to improve our guest experience. It is delightful to learn that you found the room comfortable and enjoyed the tranquility, ensuring a good night's sleep despite our central location atop a train station.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Assistant General ManagerBarceló Sants Team

Dear Ma,We appreciate that you took the time to share your experience with us.We apologize if the scent in our lobby was stronger than expected, and we appreciate you bringing this to our attention. It's great to hear that you were satisfied with the service provided by our team, and that the cleanliness and condition of our hotel, as well as the amenities in your room, met your expectations to a large extent.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Equipo Barceló Sants / Barceló Sants Team

Dear Douglas, Thank you very much for your kind feedback.We are truly delighted to hear that our staff made a great impression and that you found the buffet breakfast to be phenomenal. It's also wonderful to know that our location contributed positively to your stay, making everything easily accessible for a pleasant experience. Your compliments on the room cleanliness, hotel condition, service, and amenities are greatly appreciated, and it pleases us to know that these aspects met your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo Barceló Sants / Barceló Sants Team

Dear Tommy,Thank you for your review.We are sorry to hear that the air conditioning settings were not to your comfort. We strive to maintain a balance that suits all our guests with individual A/C systems and appreciate your feedback on this matter as we could inform right away maintenance to check it. It's delightful to hear you enjoyed the convenient location of our hotel right above the Sants station, making transportation seamless. Your positive comments about our bright decor and the separate showers also bring us joy.We hope to welcome you again in the future. Best regards,Guest Experience Manager

Dear John, Thank you very much for your kind feedback.We are delighted to hear that you found the check-in process pleasant and our staff kind and helpful. Your appreciation for the cleanliness of our rooms, the condition of the hotel, the services provided, and the room amenities truly means a lot to us. It is wonderful to know that your stay was up to your expectations and that our efforts to provide a comfortable and enjoyable experience were successful.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager

Apreciado huésped,En primer lugar, nos gustaría agradecerle que escogiera nuestro hotel Barceló Sants para su visita a Barcelona y por recomendarnos a la comunidad viajera, esto es, sin lugar a dudas, la mejor recompensa para todos nosotros.Nos complace enormemente saber que ha encontrado la ubicación de nuestro hotel accesible y conveniente, y que todo lo que necesitaba estuvo cerca durante su estancia. Es gratificante leer que la limpieza de la habitación, el estado del hotel, el servicio y las comodidades de la habitación cumplieron con sus expectativas al 100%. Trabajamos día a día para ofrecer una experiencia excepcional y comentarios como el suyo nos motivan a seguir mejorando.Una vez más le damos las gracias por haber elegido nuestro hotel para sus vacaciones y esperamos tener la oportunidad de servirle de nuevo en el futuro.Guest Experience Manager

Dear Iason,Thank you for your review.We are sorry that the solutions provided during the stay were not satisfactory. However, we are glad to hear that you found our location convenient for transportation. We take pride in our hotel's connectivity, offering direct access to Sants train station and proximity to various business and tourist sites.We hope to welcome you again in the future. Best regards,Hotel Management

Dear William,Thank you for your review.We apologize for any inconvenience you may have encountered with the bathroom layout and the condition of the walls. We are always working in the maintenance of our rooms.It's rewarding to hear that you enjoyed the comfort of our specially designed mattresses, the stunning views, and the high level of service provided by our staff. Your satisfaction with these aspects of your stay is very important to us.We hope to welcome you again in the future.Best regards,Hotel Management

Satoshi 様この度は、Barceló Sants をご利用いただき、また、お言葉をお寄せいただきまして、誠にありがとうございました。交通の便の良さを高く評価していただき、大変光栄です。お客様が清潔なお部屋、ホテルの状態、そしてサービスとアメニティに100%の満足を示してくださったこと、私たちのチームにとっても大きな喜びです。お客様が快適にお過ごしいただけたようで、私たちも嬉しい限りです。またのお越しをお待ちしております。Hotel Management

Dear Seng,Thank you for your review.We are sorry to hear that the provision of complimentary water did not meet your expectations during your 3-night stay, and we provide free water for all our guests in the reception hall during the day. We're thrilled to know that you were satisfied with the overall cleanliness, condition of our hotel, and the services provided by our team. Your appreciation for the room amenities emphasizes our commitment to offering a comfortable and well-equipped environment for our guests.We hope to welcome you again in the future. Best regards,Guest Experience Assistant

Dear Mary,Thank you for your positive feedback.We are, nevertheless, pleased that you had an enjoyable stay with us and that you found our hotel to be in a convenient location for your visit to Barcelona.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Assistant

Estimado Juan Carlos,Apreciamos enormemente el tiempo dedicado a opinar sobre su reciente experiencia en nuestro hotel, en Barceló siempre nos esforzamos en superar las expectativas de nuestros huéspedes. Su comentario ayudará a nuestro equipo a alcanzar ese objetivo.Lamentamos que el desayuno no haya cumplido con sus expectativas en cuanto a variedad. Nos esforzamos por ofrecer una experiencia culinaria placentera y tomamos su comentario como una oportunidad para revisar nuestro menú de desayuno. Nos alegra saber que la limpieza, el estado del hotel, el servicio y las comodidades de la habitación hayan sido de su agrado y alcanzado un alto porcentaje de satisfacción en su valoración.En su próxima visita a Barcelona, nos gustaría muchísimo que volviera a brindarnos su confianza. A la espera de poder darle de nuevo la bienvenida, reciba un cordial saludo. Guest Experience Assistant

Dear Martha,Thank you for your positive feedback.We're delated to hear that the comfort of our specially designed mattresses and the overall ambiance of your room met your expectations and contributed to a memorable stay!We look forward to welcoming you back on a future occasion.Best regards,Hotel Management

Dear Heena,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Assistant

Estimado Francisco Javier,En primer lugar, nos gustaría agradecerle que escogiera nuestro hotel Barceló Sants para su visita a Barcelona y por recomendarnos a la comunidad viajera, esto es, sin lugar a dudas, la mejor recompensa para todos nosotros.Nos complace saber que ha encontrado la limpieza de la habitación y el estado del hotel a su total satisfacción, así como los servicios en la habitación. Gracias por resaltar estos aspectos que son fundamentales para nosotros y que, como menciona en la información sobre nuestro establecimiento, nos esforzamos en cuidar al máximo para garantizar una estancia placentera y cómoda para nuestros huéspedes.Nos gustará volver a recibirle, según nos anuncia en sus comentarios. Reciba un saludo muy cordial.Guest Experience Assistant

Kære Jamil.Tusind tak for din anmeldelse af jeres ophold.Det glæder os at høre, at personalet har været venlige, og at du fandt hotellets beliggenhed god. Vi værdsætter din anbefaling højt og er stolte over den perfekte scorer, du har givet for renligheden af værelset, hotellets stand, servicen og værelsets faciliteter.Vi håber at få lov til at byde dig velkommen igen en anden gang her på Barceló Sants.Guest Experience Assistant

Dear Chau,We appreciate that you took the time to share your experience with us.We regret to hear that there was a misunderstanding regarding the breakfast included in your room rate. We always strive to provide clear and complete information to our guests, and we apologize if this was not effectively communicated to you. Regarding your comments on room cleanliness and service, we are committed to maintaining high standards and will take your feedback into serious consideration. It's pleasing to note, however, that you found our hotel's condition and room amenities to meet your expectations to some extent.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Hotel Management

Dear Milica,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Assistant

Dear Daniel, Thank you very much for your kind feedback.We are sorry that certain aspects of your stay did not meet your expectations, particularly in terms of room cleanliness. We take pride in our hotel's condition and are glad to hear that you found it to be satisfactory. Additionally, it's rewarding to know that you appreciated the service provided by our team. We also hope that our room amenities contributed positively to your overall comfort during your stay.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Assistant

Estimada Sra. Santiaga,Nos gustaría expresar nuestro agradecimiento por los comentarios que ha realizado sobre su reciente visita, puesto que nos ayudan a entender como nuestros huéspedes disfrutan de su estancia con nosotros.Nos complace saber que encontró el hotel bonito y acogedor, y que la ubicación fue conveniente para acceder al metro y otros medios de transporte. Celebramos que la limpieza de la habitación, la condición del hotel, el servicio y las comodidades de la habitación hayan sido de su total agrado y hayan cumplido con sus expectativas al 100%.Ha sido un placer para nosotros recibirla y esperamos poder servirle de nuevo en el futuro.Guest Experience Assistant

Apreciado Ricardo,En primer lugar, nos gustaría darle las gracias por haber elegido nuestro hotel Barceló Sants y por compartir su opinión sobre su experiencia con nosotros.Lamentamos que haya experimentado ruido durante las labores de limpieza; siempre buscamos asegurar la tranquilidad y comodidad de nuestros huéspedes, y nos disculpamos si esta vez no ha sido así.Nos complace saber que encontró nuestras instalaciones en buen estado y que el servicio ofrecido por nuestro equipo estuvo a la altura de sus expectativas.En su próxima visita a Barcelona, nos gustaría muchísimo que volviera a brindarnos su confianza.A la espera de poder darle de nuevo la bienvenida, reciba un cordial saludo. Dirección del Barceló Sants

Caro Fernando, agradecemos o seu feedback.É gratificante saber que a localização do hotel, com fácil acesso à estação de trem e metrô, contribuiu positivamente para a sua locomoção pela cidade. Ficamos felizes que o ambiente e a decoração temática lhe proporcionaram uma estadia agradável. A satisfação com a limpeza do quarto e as condições do hotel é um reflexo do nosso compromisso com a qualidade e o bem-estar de nossos hóspedes. Quanto ao serviço, lamentamos que não tenha atingido os 100% de sua expectativa e garantimos que estamos sempre em busca de aprimoramento para oferecer a excelência que nossos clientes merecem.Teremos muito gosto em recebê-lo novamente. Cumprimentos,Hotel Management

Emi様この度はBarceló Santsにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございました。宇宙をテーマにした当ホテルのデザインが印象的だったとのことで嬉しく思いますが、照明についてのお気づきの点は大変申し訳なく思います。ご滞在中の快適さは私たちにとって最優先事項であり、お客様のご意見は今後のサービス向上のために重要です。客室の清潔さやアメニティについても、ご期待に添えるレベルを提供できず残念です。しかしながら私たちは環境に配慮し、必要なアメニティをフロントでご用意しておりますので、次回ご滞在の際はお気軽にお申し付けください。またのお越しを心よりお待ちしております。Guest Experience Assistant

Estimado Juan Manuel,Le damos las gracias por compartir su opinión sobre su estancia en el Barceló Sants. Es maravilloso leer que fuimos capaces de hacer especial su estancia.Lamentamos si los servicios de la habitación no cumplieron con todas sus expectativas. Nos comprometemos a ofrecer una estancia cómoda y satisfactoria, y sus comentarios son fundamentales para nosotros. Nos complace saber que la decoración temática de nuestro hotel y la ubicación estratégica sobre la estación de Sants fueron de su agrado y contribuyeron a una experiencia positiva durante su estancia.Nos gustará volver a recibirle, según nos anuncia en sus comentarios. Reciba un saludo muy cordial.Guest Experience Assistant

Dear Hendri, Thank you very much for your kind feedback.We're delighted to hear that the convenient location of our establishment met your expectations and that the cleanliness of your room was up to the mark. It's also great to know that you were satisfied with the condition of the hotel, the quality of service provided, and the amenities in your room. Your positive feedback is a testament to our team's dedication to ensuring a comfortable and enjoyable stay for our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Dirección / Hotel Management

Dear Guest,Thank you for taking the time to review your stay.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.The entire team look forward to welcoming you back for a future visit.Kind regards,Guest Experience Assistant

Dear Erica,Thank you for your positive feedback.We are thrilled to hear that you appreciated the hotel's aesthetics and found our customer service to be amazing. It's wonderful to know that our prime location next to the train station added to the convenience of your stay. Your high ratings for room cleanliness, hotel condition, service, and room comfort are very much appreciated and serve as a testament to our team's dedication to providing a stellar guest experience.We look forward to welcoming you back on a future occasion.Best regards,Hotel Management

Dear Anneli,Thank you for your positive feedback.We are truly delighted to hear that you found our location convenient and our team's service met your expectations. It's wonderful to know that the cleanliness and condition of our hotel, along with the comfort of your room, contributed to a positive experience during your stay.We look forward to welcoming you back on a future occasion.Best regards,Hotel Management

Dear Guest,Thank you for taking the time to review your stay.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.The entire team look forward to welcoming you back for a future visit.Kind regards,Hotel Management

Dear Luis,Thank you for your review.We are glad to know your time with us was a pleasant experience. Such feedback encourages us to continue to uphold our high standards and quality service.We hope to welcome you back in the future.Best wishes,Hotel Management