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Nhận xét về Campanile restaurant BASILDON - East of London

2.5 out of 5
Campanile restaurant BASILDON - East of London
A127 Southend Arterial Road, Pipps Hill, Basildon, England

Nhận xét

6,4
Đánh giá 10 - Xuất sắc. 106/700 nhận xét" "
Đánh giá 8 - Tốt. 219/700 nhận xét" "
Đánh giá 6 - Được. 156/700 nhận xét" "
Đánh giá 4 - Kém. 110/700 nhận xét" "
Đánh giá 2 - Tồi. 109/700 nhận xét" "

6,8/10

Sạch sẽ

7,6/10

Nhân viên & dịch vụ

6,0/10

Tiện nghi, dịch vụ

5,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

6,6/10

Thân thiện với môi trường

Nhận xét

6/10 - Được

Colin

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024
General Manager trả lời vào 13/05/2024
Thank you Colin for your ratings. We hope to welcome you again soon.

8/10 - Tốt

Peter

Thích: Sạch sẽ, nhân viên & dịch vụ
Very close to A127 which is handy but it can also be noisy though not the Hotel's fault.Very close to large Retail Park (Pipps Hill) which is useful for food. Guests need to be reminded of the need not to slam doors at any time particularly at night, slightly annoying that parents allow their children to run around in the dining area. O therwise accomodation suitable for my needs.
Lưu trú 4 đêm vào Tháng 4, 2024
General Manager trả lời vào 23/04/2024
Thank you Peter for your feedback. Please accept our sincerest apologies that some of your expectations were not met during your stay. We have taken onboard your feedback and will work on further improvements. We hope you will give us another opportunity to better serve you in the future.

10/10 - Xuất sắc

William

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Straightforward room and board, fine for my needs. Nothing to criticise
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 22/04/2024
Thank you William for your feedback. We are pleased to hear that you have enjoyed your stay and we look forward to welcome you again soon.

6/10 - Được

rodney

Thích: Sạch sẽ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Very uneven path ways could be dangerous.
Lưu trú 1 đêm vào Tháng 3, 2024
General Manager trả lời vào 13/03/2024
Thank you Rodney for your feedback. We hope to welcome you again soon.

8/10 - Tốt

Stephen

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
A good stay
The hotel is a good location for my visits and the staff are great.
Lưu trú 3 đêm vào Tháng 2, 2024
General Manager trả lời vào 23/02/2024
Thank you Stephen for your feedback. We are glad that you enjoyed your stay, and look forward to welcoming you back in the future.

8/10 - Tốt

Robert

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Clean comfy
Nice place to stay while traveling through. Food not the best tbh and check out at 12 but maid knocking on doors hour or so early was annoying.
Lưu trú 1 đêm vào Tháng 2, 2024
Deputy General Manager trả lời vào 23/02/2024
Thank you Robert for your feedback. Please accept our sincerest apologies that some of your expectations were not met during your stay. We have taken onboard your feedback and will continue to work on further improvements. We hope you will give us another opportunity to better serve you in the future.

8/10 - Tốt

Sarah

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 2, 2024
Deputy General Manager trả lời vào 23/02/2024
Thank you Sarah for your feedback, we hope to welcome you bank in the future.

4/10 - Kém

David

Khách đi công tác
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
What a hole! Not sure whether it's because Basildon is awful or this hotel is bad, but I won't be returning. I think this is the kind of place that prostitutes get murdered... Awful
Lưu trú 2 đêm vào Tháng 1, 2024
Deputy General Manager trả lời vào 23/02/2024
Thank you David for your feedback. Please accept our sincerest apologies that your expectations were not met during your stay.

10/10 - Xuất sắc

Benjamin

Lưu trú 1 đêm vào Tháng 1, 2024
Deputy General Manager trả lời vào 23/02/2024
Thank you Benjamin for your feedback, we are pleased you enjoyed your stay, and we hope to welcome you back in the future.

8/10 - Tốt

Ahmet

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 1, 2024
General Manager trả lời vào 19/01/2024
Thank you Ahmet for your feedback. We look forward to welcome you again soon.

4/10 - Kém

Stefan

Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 1, 2024
General Manager trả lời vào 15/01/2024
Thank you Stefan for your ratings. Please accept our sincerest apologies that your expectations were not met during your stay. We hope you will give us another opportunity to better serve you in the future.

4/10 - Kém

Anita

Đi cùng gia đình, Khách đi công tác
Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Tired. Room was very cold on arrival and took a long time to war up. I tried ringing reception but got no answer. The entrance outside the room was unsafe to get in or out of and I nearly fell over several times. Number 6 room. Outside the concrete path directly at the door was lifted and made getting in and out difficult, a health and safety issue.
Lưu trú 2 đêm vào Tháng 1, 2024
General Manager trả lời vào 12/01/2024
Thank you Anita for your feedback. Please accept our sincerest apologies that your expectations were not met during your stay. We have taken onboard your feedback and will work on further improvements. We hope you will give us another opportunity to better serve you in the future.

4/10 - Kém

Imole

Lưu trú 1 đêm vào Tháng 1, 2024
General Manager trả lời vào 09/01/2024
Thank you Imole for your ratings. Please accept our sincerest apologies that your expectations were not met during your stay. We hope you will give us another opportunity to better serve you in the future.

10/10 - Xuất sắc

David

Đi cùng thú cưng, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Ideally situated for dogs walking
Lưu trú 2 đêm vào Tháng 11, 2023
General Manager trả lời vào 28/11/2023
Thank you David for your feedback. We are pleased to hear that you have enjoyed your stay. We hope to welcome you again soon.

8/10 - Tốt

Khách đã xác thực

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Good value, clean and warm
It was fine for the money. The first room they offered me had not been cleaned but they quickly sorted me out with another one. Very friendly and helpful staff. It felt a bit soulless on a cold November night but it served it's purpose - an affordable, clean, warm bed for the night.
Lưu trú 3 đêm vào Tháng 11, 2023
General Manager trả lời vào 24/11/2023
Thank you for your feedback. Please accept our sincerest apologies for the error with the first room. We are pleased to hear that our team has looked after you well during your stay. We hope to welcome you again soon.

6/10 - Được

Tracey

Khách đi công tác
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
The property is very dated. I think they have long-term guests staying here as there are a lot of personal effects outside the rooms. The rooms look clean but on closer inspection, my attention to detail is needed. Breakfast is plentiful and cooked to order. The staff is very pleasant.
Lưu trú 1 đêm vào Tháng 11, 2023
General Manager trả lời vào 13/11/2023
Thank you Tracey for your feedback. Please accept our sincerest apologies that some of your expectations were not met during your stay. We have taken onboard your feedback and will work on further improvements. We are happy to hear that you have enjoyed your breakfast with us and our team has look after you well during your stay. We hope you will give us another opportunity to better serve you in the future.

10/10 - Xuất sắc

Joshua-brandon

Đi theo nhóm, Khách đi công tác
Was lovely room was very clean and price was good would definitely stay again thank you
Lưu trú 1 đêm vào Tháng 11, 2023
General Manager trả lời vào 09/11/2023
Thank you Joshua-Brandon for your feedback. We are pleased to hear that you have enjoyed your stay and we look forward to welcome you again soon.

2/10 - Tồi

Scott

Lưu trú 1 đêm vào Tháng 10, 2023
General Manager trả lời vào 01/11/2023
Thank you Scott for your ratings. Please accept our sincerest apologies that your expectations were not met during your stay. We hope you will give us another opportunity to better serve you in the future.

8/10 - Tốt

Oliver

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
I was very happy with the hotel stay, it was ideal for the venue which i needed to go too. The only small negative thing was that there was no electrical socket near to the bed.
Lưu trú 3 đêm vào Tháng 10, 2023
General Manager trả lời vào 30/10/2023
Thank you Oliver for your feedback. We have taken onboard your feedback and will work on further improvements. We are pleased to hear that you have enjoyed your stay. We hope to welcome you again soon.

8/10 - Tốt

Ades

Đi cùng gia đình
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
clean and comfortable
clean and comfortable
Lưu trú 1 đêm vào Tháng 10, 2023
General Manager trả lời vào 30/10/2023
Thank you Ades for your feedback. We are pleased to hear that you have enjoyed your stay. We look forward to welcome you again soon.

6/10 - Được

Carl

Lưu trú 1 đêm vào Tháng 10, 2023
General Manager trả lời vào 30/10/2023
Thank you Carl for your ratings. We hope you will give us another opportunity to better serve you in the future.

6/10 - Được

John

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Tired
Tired but clean
Lưu trú 1 đêm vào Tháng 10, 2023
General Manager trả lời vào 30/10/2023
Thank you John for your feedback. We have taken onboard your feedback and will work on further improvements. We hope you will give us another opportunity to better serve you in the future.

6/10 - Được

R

Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 10, 2023
General Manager trả lời vào 12/10/2023
Thank you R for your ratings. We hope to welcome you again soon.

8/10 - Tốt

Rey

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 10, 2023
General Manager trả lời vào 10/10/2023
Thank you Rey for your ratings. We look forward to welcome you again soon.

4/10 - Kém

Peter

Khách đi công tác
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 10, 2023
General Manager trả lời vào 06/10/2023
Thank you Peter for your ratings. Please accept our sincerest apologies that your expectations were not met during your stay. We hope you will give us another opportunity to better serve you in the future.

6/10 - Được

khalid

Khách đi công tác
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
At Reception asking 100£ deposit if any damages so they deduct, its motel type,
Lưu trú 1 đêm vào Tháng 9, 2023
General Manager trả lời vào 25/09/2023
Thank you Khalid for your feedback. Please accept out sincerest apologies that some of your expectations were not met during your stay. An automated email was sent upon confirmation advising of the pre-authorisation. We hope you will give us another opportunity to better serve you in the future.

6/10 - Được

Paul

Thích: Nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 9, 2023
General Manager trả lời vào 27/09/2023
Thank you Paul for your ratings. We hope to welcome you again soon.

6/10 - Được

Caroline

Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Good for the price
For the price - it’s very good value, but it is very basic and quite dated. The ladies at reception were fantastic!
Lưu trú 2 đêm vào Tháng 9, 2023
General Manager trả lời vào 25/09/2023
Thank you Caroline for your feedback. Please accept our sincerest apologies that some of your expectations were not met during your stay. We have taken onboard your feedback and will continue to work on improvements. We are pleased to hear that our team has looked after you well during your stay. We hope to welcome you again soon.

2/10 - Tồi

Marlena

Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Don't bother
The carpet smelled like vomit. The room didn't have Aircon so we almost had a heat stroke and lastly you could hear everything through the walls and the couple next door to us were drinking and talking loudly until 5.45am so we didn't get much sleep
Lưu trú 1 đêm vào Tháng 9, 2023
General Manager trả lời vào 12/09/2023
Thank you Marlena for your feedback. Please accept our sincerest apologies that your expectations were not met during your stay. We have taken onboard your feedback and will work on further improvements. Please kindly inform our 24/7 reception team with any challenges during your stay and our team will gladly assist. We hope you will give us another opportunity to better serve you in the future.

4/10 - Kém

Jonathan

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Needs a good up grade
Lưu trú 2 đêm vào Tháng 9, 2023
General Manager trả lời vào 08/09/2023
Thank you Jonathan for your feedback. Please accept our sincerest apologies that your expectations were not met during your stay. We have taken onboard your feedback and will work towards further improvements. We hope you will give us another opportunity to better serve you in the future.

4/10 - Kém

Thomas

Khách đi công tác
Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 9, 2023
General Manager trả lời vào 05/09/2023
Thank you Thomas for your ratings. Please accept our sincerest apologies that your expectations were not met during your stay. We hope you will give us another opportunity to better serve you in the future.

10/10 - Xuất sắc

Jeffrey

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Quick bit of comfort for a short stay in Basildon.
Parking was available extensively and it was convenient to register the vehicle. There's a great menu at the restaurant and the food was tasty. The reception staff were welcoming warm and friendly. Overall I'm pleased with how my stay went at the Hotel Campanile. The room was comfortable and warm and it had excellent ventilation. It was quaint in its layout with a welcoming porch that was entered into by a quirky walkway. Facilities like tea and coffee in the room made the stay over night more enjoyable. There was a great selection of channels of a wide-screen television with high-definition. The location of the room was convenient as it was close to the where service was good. The facilities in the room appeared simple but the standards were acceptable. The linens were clean and fresh towels were provided the stay went very well. The nearby roads continued to be busy however there was quiet enough for a sound sleep. As the hotel was respectably convenient, it remains as a place worth noting for a short stay.
Lưu trú 1 đêm vào Tháng 8, 2023
General Manager trả lời vào 04/09/2023
Thank you Jeffrey for your feedback. We are pleased to hear that you have enjoyed your stay. We hope to welcome you again soon.

2/10 - Tồi

Vicky

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Absolute disgrace!
Absolute disgrace from the moment we pulled up outside! - run down - very dirty - damaged furniture - very hard and small bed - very small room and bathroom - very dirty restaurant - very bad service upon arrival This place should be closed down it looks like it attracts people that are paying for their rooms by the hour! It is absolutely disgusting!
Lưu trú 4 đêm vào Tháng 8, 2023
General Manager trả lời vào 28/08/2023
Thank you Vicky for your feedback. Please accept our sincerest apologies that your expectations were not met during your stay. We have taken onboard your feedback and will work on further improvements. We hope you will give us another opportunity to better serve you in the future.

4/10 - Kém

Lee

Lưu trú 1 đêm vào Tháng 8, 2023
General Manager trả lời vào 13/09/2023
Thank you Lee for your ratings. Please accept our sincerest apologies that your expectations were not met during your stay. We hope you will give us another opportunity to better serve you in the future.

8/10 - Tốt

Aysha

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 8, 2023
Tracey trả lời vào 16/08/2023
Thank you Aysha, for your feedback. We look forward to welcoming you back in the future.

8/10 - Tốt

Felicity

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
This was a perfect budget hotel. Looks like a slightly run-down motel and the room was small so the wardrobe was in the bathroom, but we wanted a comfy bed for the night and that's what we got. V comfy. Staff great. No frills.
Lưu trú 1 đêm vào Tháng 8, 2023
Tracey trả lời vào 16/08/2023
Thank you Felicity for your feedback. Please accept our sincerest apologies that some of your expectations were not met during your stay. We hope you will give us another opportunity to better serve you in the future.

2/10 - Tồi

Roxana

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Never again! To noisy, to cold and we are in August, you can hear all the cars that are passing on the route. We had two beds in the room, one was different , one normal. The pictures of the site looks so good, but in reality no.
Lưu trú 1 đêm vào Tháng 8, 2023
General Manager trả lời vào 11/08/2023
Thank you Roxana for your feedback. Please accept our sincerest apologies that your expectations were not met during your stay. We have taken onboard your feedback and will work on further improvements. We hope you will give us another opportunity to better serve you in the future.

6/10 - Được

Naomi

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 8, 2023
General Manager trả lời vào 11/08/2023
Thank you Naomi for your ratings. We hope to welcome you again soon.

2/10 - Tồi

Kevin

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Not good
There was insects in our room and at 04:30 I was awaken by shouting from another room. Also whilst waiting for a taxi in the car park a stranger on his balcony with food in his hand shouted at me “Alright mate” Not good…… Would not stay again 😡
Lưu trú 1 đêm vào Tháng 7, 2023
General Manager trả lời vào 31/07/2023
Thank you Kevin for feedback. Please accept our sincerest apologies that your expectations were not met during your stay. We hope you will give us another opportunity to better serve you in the future.

8/10 - Tốt

Sharon

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 7, 2023
General Manager trả lời vào 01/08/2023
Thank you Sharon for your ratings. We look forward to welcome you again soon.

4/10 - Kém

ANDREW JAMES

Khách đi công tác
Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Dated and in need of updating. The basin was cracked. Shower control stiff and unable to adjust. Furniture not in best of condition. Price too high for conditions. Food good but not a good selection. With it's position road noise was a problem.
Lưu trú 1 đêm vào Tháng 7, 2023
General Manager trả lời vào 31/07/2023
Thank you Andrew for your feedback. Please accept our sincerest apologies that your expectations were not met during your stay. We have taken onboard your feedback and will work on improvements. We hope you will give us another opportunity to better serve you in the future.

10/10 - Xuất sắc

Colin

Lưu trú 2 đêm vào Tháng 7, 2023
General Manager trả lời vào 31/07/2023
Thank you Colin for your ratings. We look forward to welcome you again soon.

2/10 - Tồi

John

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
For the £130 you expect some kind of value for money.. but honestly if i view the room beforehand i would never of booked it. Absolutely needs a revamp to say the least. And the Audacity to ask for a 100 pound deposit is a cheek as the room could not of been made worse if you tried.. lets see if i fet my 100 back as we made the room cleaner than we arrived..
Lưu trú 1 đêm vào Tháng 7, 2023
General Manager trả lời vào 24/07/2023
Thank you John for you feedback. Please accept our sincerest apologies that your expectations were not met during your stay. We have taken onboard your feedback and will work on further improvements. We hope you will give us another opportunity to better serve you in the future.

8/10 - Tốt

Jacob

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 7, 2023
General Manager trả lời vào 31/07/2023
Thank you Jacob for your ratings. We hope to welcome you again soon.

4/10 - Kém

Khách đã xác thực

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 7, 2023
General Manager trả lời vào 24/07/2023
Thank you for your feedback. Please accept our sincerest apologies that your expectations were not met during your stay. We have taken onboard your feedback and will work on further improvements. We hope you will give us another opportunity to better serve you in the future.

4/10 - Kém

Alfred

Lưu trú 1 đêm vào Tháng 7, 2023
General Manager trả lời vào 07/08/2023
Thank you Alfred for your ratings. Please accept our sincerest apologies that your expectations were not met during your stay. We hope you will give us another opportunity to better serve you in the future.

8/10 - Tốt

Brian

Thích: Nhân viên & dịch vụ
Over all very helpful staff and rooms were very clean. Property looked to be in need of repairs.
Lưu trú 12 đêm vào Tháng 6, 2023
General Manager trả lời vào 07/07/2023
Thank you Brian for your feedback. We are pleased to hear that our team has looked after you well during your stay. We have taken onboard your feedback and will work on further improvements. We hope you will give us another opportunity to better serve you in the future.

2/10 - Tồi

Robert

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Poor quality hotel.
Room smelt of smoking. Asked for another room which was provided. The condition of this room was awful, with chipped furniture. Decided not to stay there and requested a full refund which was approved. Would definately not stay there.
Lưu trú 4 đêm vào Tháng 6, 2023
General Manager trả lời vào 19/06/2023
Thank you Robert for your feedback. Please accept our sincerest apologies that your expectations were not met. We have processed the full refund to you as requested. We have taken onboard your feedback and will work on further improvements. We hope you will give us another opportunity to better serve you in the future.

10/10 - Xuất sắc

Deborah

Lưu trú 1 đêm vào Tháng 6, 2023
General Manager trả lời vào 07/06/2023
Thank you Deborah for your ratings. We are pleased to know that you have enjoyed your stay. We look forward to welcome you again soon.

6/10 - Được

Dorte

Lưu trú 1 đêm vào Tháng 5, 2023
General Manager trả lời vào 23/05/2023
Thank you Dorte for your ratings. We hope you will give us another opportunity to better serve you in the future.