Khách sạn Basom

"Was a rainy night.Was a little moist in my room"

"I do not recommend this hotel at all. We arrived after a 7-hour drive with a baby and a child and left within 20 minutes because the condition of the hotel and room was unacceptable. The room had no working lights, water-stained ceilings, missing ceiling tiles, a damaged door, blood-stained carpet, and a large uncovered hole in the heater vent. We also encountered people smoking marijuana right outside the entrance. To make matters worse, the water park was only open on weekends, which was not...

"open parking and staffs were amazing and quick with the services we needed"

"Unfortunately they were paving the parking lot so we had to park way out back and bring our luggage in through the back way . Just a long walk and hard to roll suitcases through a dirt parking lot ! The staff was apologetic and We understood that there was really nothing they could do about it . The breakfast was adequate but wish they offered yogurt, English muffins/bagels as choices for those who don’t like waffles, sausages, or scrambled eggs. Our room was clean and updated and for the price,...

"Friendly staff, clean room, convenient parking. They do have a continental breakfast but I didn't help myself to any as I was headed to a meeting where food was also provided."

"Nice place. Good for the money"

"This place is so cute! It was clean and the bed was comfortable. It was on the firm side which we love. We didn't sink in. The breakfast had a lot of options for everyone. And if it wasn't good enough for the complainers, they can go somewhere else! The hubs and I thought this place was great!"

"Convenient to Ontario Niagara Falls & other tasty local restaurants, house keeping was great, the sofa sleeper was extremely uncomfortable (mattress was dated and thin)."

"Large king bedded room with easy chair and ottoman. The bathroom was large with a walk-in shower. The free breakfast was a “full” breakfast with eggs, sausage, bacon, potatoes, fruit and pastries. So much better than a limited service hotel with small rooms and questionable breakfast. And, priced lower than the typical “name brand” select service hotels on highway exits. Enjoyed my stay!"

"The gentleman behind the desk was just that. He went out of his way to be a good person to me. You are appreciated!"

"Check was smooth, but the television in the room did not work not did the air conditioning. We were given a new room, where the air conditioning also did not work. We also needed and extra towel and they gave us a floor mat, which i had to go and get myself"

"Not for complaining. Good breakfast"

"The room wasn’t the cleanest. The comforters were filthy. The wallpaper was peeling. The end tables were dusty. The lamp shades were bent."

"One of the better hotels in Buffalo. I would stay there again. Clean!"

"Ok good"

"We chose the hotel for its proximity to the thruway & the jacuzzi tub. It was not working & we had to call the desk. They were going to see if they could move us to a different room but discovered the maintenance man was there. He came relatively quickly but had to leave for a new nob for the control. Once in the tub, I discovered that 1 of the jets lacked a cover & was sucking in not shooting water out, resulting in a sore finger. We did love the courtyard, bed was very comfortable & staff...

"The property is close to family that’s why we stayed there. It definitely needs updating."

"Clean and bright, no tea/coffee available 😁"