Nhà khách tại Bath và North East Somerset

"Comfortable and adequate stay. Room was laid out well and had everything we needed. Very unsure how this hotel is 5 star as the facilities were lacking. The coffee making facilities in the room need replacing as they are very dated and dirty. We were locked out of the building on our first night because we had not been given a fob when we checked in; we had to call an emergency number to help get us into the building. When I enquired about getting a fob, it was explained that they were changing...

"It was a beautiful place to stay. Ideal location, staff were polite and very helpful. Our room was immaculate and there were some really lovely touches. I can highly recommend this hotel. We loved it."

"It’s a nice place plus it has free parking and breakfast is included."

"The property was not as advertised. We arrived at 8pm and there were no staff in the hotel at all. The restaurant was shut as was the bar. A sign at the reception stated that the restaurant was only open Thursday to Saturday inc. The following morning was better. The staff were attentive and the breakfast was well cooked and tasty."

"Great breakfast but might requiere other options that are not eggs, the location is superb and the decoration excellent, it has a lot of stairs which might not be comfortable for older people"

"Great location, everything we needed - free parking and a fantastic breakfast "

"Lisa was very thorough and explained everything. She also suggested me the good restaurant and places to visit. Enjoyed my stay"