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Nhận xét về Holiday Inn Express Birmingham - City Centre, an IHG Hotel

3.5 out of 5
Holiday Inn Express Birmingham - City Centre, an IHG Hotel
19 Holiday Street, Birmingham, England

Nhận xét

9,0

Tuyệt vời

Đánh giá 10 - Xuất sắc. 633/1011 nhận xét" "
Đánh giá 8 - Tốt. 277/1011 nhận xét" "
Đánh giá 6 - Được. 46/1011 nhận xét" "
Đánh giá 4 - Kém. 33/1011 nhận xét" "
Đánh giá 2 - Tồi. 22/1011 nhận xét" "

9,4/10

Sạch sẽ

9,0/10

Nhân viên & dịch vụ

8,6/10

Tiện nghi, dịch vụ

9,2/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,8/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

martin, Studley

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Linda

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very easy walk from New st station and an easy walk to Arena
Lưu trú 1 đêm vào Tháng 5, 2024
Dean trả lời vào 21/05/2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

10/10 - Xuất sắc

Kelly

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location, close to broad street and the City centre for shopping. Nice clean hotel, with excellent staff and amenities.
Lưu trú 1 đêm vào Tháng 5, 2024
Dean trả lời vào 21/05/2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

10/10 - Xuất sắc

Oni, Pasadena

Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Will stay there again.
Lưu trú 1 đêm vào Tháng 5, 2024
Dean trả lời vào 21/05/2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

10/10 - Xuất sắc

Sophie

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Really enjoyed our stay here, we can to see take that and do some shopping so the location was perfect for walking distance to both areas. Breakfast was exceptional, loads of choice, my daughters vegetarian and was happy there was two types of vegetarian sausages and most impressed by the pancake maker. Rooms were very clean and we always like the dove shower gel when we stay at holiday inn.. loved every minute of our stay and staff were friendly and helpful
Lưu trú 2 đêm vào Tháng 5, 2024
Dean trả lời vào 21/05/2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

10/10 - Xuất sắc

Sharon

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Friendly staff especially Sean at breakfast what a joy
Lưu trú 1 đêm vào Tháng 5, 2024
Dean trả lời vào 21/05/2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

10/10 - Xuất sắc

Helen

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Friendly staff
Lưu trú 1 đêm vào Tháng 5, 2024
Dean trả lời vào 20/05/2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

10/10 - Xuất sắc

Sarah

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Dean trả lời vào 19/05/2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

10/10 - Xuất sắc

Katy

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent hotel. Staff were very polite and helpful, located in a perfect spot for the Utilita arena
Lưu trú 1 đêm vào Tháng 5, 2024
Dean trả lời vào 17/05/2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

8/10 - Tốt

Margaret

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very clean, comfortable and staff helpful and friendly.
Lưu trú 1 đêm vào Tháng 5, 2024
Dean trả lời vào 17/05/2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

10/10 - Xuất sắc

Vanessa

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
...
Lưu trú 1 đêm vào Tháng 5, 2024
Dean trả lời vào 17/05/2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

6/10 - Được

Justine

Thích: Sạch sẽ, nhân viên & dịch vụ
Value for money. Room was too hot and beds not ver comfortable.
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Ann

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I spent two nights visiting for opera at The Hippodrome. It was just about 15 minutes’ walk to the Theatre and I felt safe as a woman of 74. Holiday Inns are all spotless and just what you need for a comfortable night or two.
Lưu trú 2 đêm vào Tháng 5, 2024
Dean trả lời vào 13/05/2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

8/10 - Tốt

Melanie

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was good Value for money, convenient location for our needs and staff were very helpful and polite i would recommend it to families and freinds
Lưu trú 1 đêm vào Tháng 5, 2024
Dean trả lời vào 13/05/2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

8/10 - Tốt

Justine

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 5, 2024
Dean trả lời vào 13/05/2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

10/10 - Xuất sắc

donna

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property was in a great location, easy to reach from the train station and from the arena. A lovely walk from the hotel by the canals to the arena
Lưu trú 1 đêm vào Tháng 5, 2024
Dean trả lời vào 12/05/2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

8/10 - Tốt

Mehul

Lưu trú 1 đêm vào Tháng 5, 2024
Dean trả lời vào 17/05/2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

10/10 - Xuất sắc

Simon

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent modern hotel close to Centenary Square. Good sized room with shower room. Large dining room and great buffet breakfast.
Lưu trú 1 đêm vào Tháng 5, 2024
Dean trả lời vào 08/05/2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

10/10 - Xuất sắc

Pamela-Jane

Đi theo nhóm
Thích: Tiện nghi, dịch vụ
Hotel was in a great location with short, easy walks of New Street train station and Utilita Arena. The hotel felt new, fresh and modern. Our room was large, comfortable and clean. Staff were friendly and breakfast was good. Would stay again.
Lưu trú 1 đêm vào Tháng 5, 2024
Dean trả lời vào 08/05/2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

6/10 - Được

Ganasan

Thích: Sạch sẽ
Noisy early hours in the morning .
Lưu trú 1 đêm vào Tháng 5, 2024
Dean trả lời vào 08/05/2024
Dear guest,Thank you for taking the time to share your feedback from your recent stay, we was sorry to read you had some issues during your time with us. We would like the opportunity to talk with you further and resolve this for you. In order to get a refund please contact Hotels.com as we cannot refund directly- you prepaid them. Please do message us directly. Your feedback is always important to us and allows us to ensure our guests experience is always a 10/10.Kind Regards Hotel Mgmt

10/10 - Xuất sắc

GIUSEPPE

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I absolutely recommend this hotel modern structure complete with all comforts perfect location 5 minutes walk from the center and the station complete breakfast helpful and professional staff if I can suggest an improvement in a hotel of your category the fridge and safe must be in the room
Lưu trú 3 đêm vào Tháng 4, 2024
Dean trả lời vào 08/05/2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

10/10 - Xuất sắc

Yvonne

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Had a great stay, the hotel was central to all shops and near the train station. beautifully clean rooms with everything you need to make your stay comfortble. Staff amazing nothings too much trouble, and a great breakfast. I will stay here again.
Lưu trú 1 đêm vào Tháng 5, 2024
Dean trả lời vào 08/05/2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

10/10 - Xuất sắc

Martin

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good location. Close to city center and public transport. Good value rate.
Lưu trú 1 đêm vào Tháng 5, 2024
Dean trả lời vào 08/05/2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

8/10 - Tốt

Mohamed

Lưu trú 2 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Betty

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We had a very comfortable stay thanks to ease of check in ,comfort of the room and great staff . It was close enough to walk to where we needed to go The breakfast was very enjoyable ,good variety of food for all tastes Overall a very pleasant stay
Lưu trú 1 đêm vào Tháng 4, 2024
Dean trả lời vào 04/05/2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

6/10 - Được

Andrew

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Dean trả lời vào 04/05/2024
Dear guest, Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

10/10 - Xuất sắc

Susan

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice hotel and convenient for our needs.
Lưu trú 1 đêm vào Tháng 4, 2024
Dean trả lời vào 04/05/2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

8/10 - Tốt

Christopher, Cambridge

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very friendly warm welcome on arrival. Room comfortable and spotlessly clean. Location is great for the station and city centre, and all the staff were very friendly. Breakfast was adequate.
Lưu trú 3 đêm vào Tháng 4, 2024
Dean trả lời vào 04/05/2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

4/10 - Kém

Leigh

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 4, 2024
Dean trả lời vào 23/04/2024
Dear guest,Thank you for taking the time to share your feedback from your recent stay, we was sorry to read you had some issues during your time with us. We would like the opportunity to talk with you further and resolve this for you. Please do message us directly. Your feedback is always important to us and allows us to ensure our guests experience is always a 10/10.Kind Regards Hotel Mgmt

10/10 - Xuất sắc

Eric, Montreal

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
À 10 min de la station de train, et du quartier animé
Lưu trú 2 đêm vào Tháng 4, 2024
Dean trả lời vào 23/04/2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

10/10 - Xuất sắc

Michaela

Lưu trú 1 đêm vào Tháng 4, 2024
Dean trả lời vào 09/05/2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

10/10 - Xuất sắc

Kieran

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Fantastic and clean hotel and very friendly staff
Lưu trú 1 đêm vào Tháng 4, 2024
Dean trả lời vào 14/04/2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

10/10 - Xuất sắc

Stephanie

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Was it extremely clean to a impeccable level The staff were friendly and helpful The bar staff was lovely For the price i feel like you got way more than you would in other hotels My only complaint was the rooms were quite warm
Lưu trú 2 đêm vào Tháng 4, 2024
Dean trả lời vào 13/04/2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review.We hope to see you back with us next time you visit Birmingham.Kind RegardsHotel Management

10/10 - Xuất sắc

Cheryl

Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Greaf
Lưu trú 1 đêm vào Tháng 3, 2024
Dean trả lời vào 13/04/2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review.We hope to see you back with us next time you visit Birmingham.Kind RegardsHotel Management

10/10 - Xuất sắc

Or

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Dean trả lời vào 07/04/2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review.We hope to see you back with us next time you visit Birmingham.Kind RegardsHotel Management

8/10 - Tốt

Segn

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good stay for icc breakfast fine
Lưu trú 1 đêm vào Tháng 3, 2024
Dean trả lời vào 07/04/2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review.We hope to see you back with us next time you visit Birmingham.Kind RegardsHotel Management

10/10 - Xuất sắc

Raulnel, Scarborough

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very good service with great location. The staff was friendly and allowed check in to be smooth. Even at breakfast, the host will ask if everything is ok with the room. Overall a good experience
Lưu trú 3 đêm vào Tháng 3, 2024
Dean trả lời vào 07/04/2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review.We hope to see you back with us next time you visit Birmingham.Kind RegardsHotel Management

10/10 - Xuất sắc

Ogonda

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Well-placed
Lưu trú 1 đêm vào Tháng 3, 2024
Dean trả lời vào 07/04/2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review.We hope to see you back with us next time you visit Birmingham.Kind RegardsHotel Management

10/10 - Xuất sắc

Ogonda

Đi cùng gia đình
Thích: Tiện nghi, dịch vụ
Clean, knowledgeable and polite staff, good breakfast.
Lưu trú 5 đêm vào Tháng 3, 2024
Dean trả lời vào 07/04/2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review.We hope to see you back with us next time you visit Birmingham.Kind RegardsHotel Management

10/10 - Xuất sắc

Glenda

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff were so helpful and polite. The rooms were clean and beautiful
Lưu trú 1 đêm vào Tháng 3, 2024
Dean trả lời vào 07/04/2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review.We hope to see you back with us next time you visit Birmingham.Kind RegardsHotel Management

10/10 - Xuất sắc

Cheryl

Lưu trú 1 đêm vào Tháng 3, 2024
Dean trả lời vào 07/04/2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review.We hope to see you back with us next time you visit Birmingham.Kind RegardsHotel Management

10/10 - Xuất sắc

Sandra

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Minutes from NEW street/ Grand Central train station which is a 10 minute train journey from Birmingham airport. Clean spacious room with kettle, tea, coffee, iron and ironing board cleverly concealed behind a large full length mirror. Toiletries, daily housekeeping if you want. Given choice of floor we wanted. Late bar with hot snacks seved until around 9.30pm. Room service may be available. Store luggage for free, complimentary tea coffee in reception at hreakfast area. Staff so welcoming and friendly. Near to restaurants.....same bars etc and The Bullring shopping mall. Visit the library up at the square behind the hotel. Fantastic place with a theatre, cafe and bars. Try a bowl of hearty soup and Brummie cake. A type of bread with bacon bits tomato and Worcester sauce and cheese. A meal in itself all for £8.
Lưu trú 3 đêm vào Tháng 3, 2024
Dean trả lời vào 07/04/2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review.We hope to see you back with us next time you visit Birmingham.Kind RegardsHotel Management

10/10 - Xuất sắc

Sharon

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Accessible room was excellent with a very comfortable bed. Staff were excellent. Friendly and helpful. Only one area in the hotel that was a bit difficult as a disabled person was getting around the dining room. If a couple of tables next to the aisle could be reserved for disabled guests that would help immensely. Thank you for a great stay.
Lưu trú 1 đêm vào Tháng 3, 2024
Dean trả lời vào 07/04/2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review.We hope to see you back with us next time you visit Birmingham.Kind RegardsHotel Management

10/10 - Xuất sắc

ivan

Lưu trú 2 đêm vào Tháng 3, 2024
Dean trả lời vào 23/04/2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review. We hope to see you back with us next time you visit Birmingham. Kind Regards Hotel Management

10/10 - Xuất sắc

Alan

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was a very pleasant stay
Lưu trú 2 đêm vào Tháng 3, 2024
Dean trả lời vào 24/03/2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review.We hope to see you back with us next time you visit Birmingham.Kind RegardsHotel Management

10/10 - Xuất sắc

Robert

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Goed hotel, vriendelijk personeel, op loopafstand van de Arena
Dean trả lời vào 24/03/2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review.We hope to see you back with us next time you visit Birmingham.Kind RegardsHotel Management

2/10 - Tồi

Oneil

Đi theo nhóm
Không thích: Nhân viên & dịch vụ
Management were not understanding
Lưu trú 4 đêm vào Tháng 3, 2024
Danny trả lời vào 16/03/2024
Dear guest,Thank you for taking the time to share your feedback from your recent stay, we was sorry to read you had some issues during your time with us. We would like the opportunity to talk with you further and resolve this for you. Please do message us directly.Your feedback is always important to us and allows us to ensure our guests experience is always a 10/10.Kind RegardsDanny CromptonGeneral Manager

8/10 - Tốt

Briony

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely big shower, good and plentiful breakfast. Staff were very friendly and willing. Good walking distance to the station and a car park next door. Room temperature was limited to 19 degrees and we found it a bit hot and stuffy, but we would happily go back again next year for our Crufts visit.
Lưu trú 2 đêm vào Tháng 3, 2024
Danny trả lời vào 16/03/2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review.We hope to see you back with us next time you visit Birmingham.Kind RegardsDanny CromptonGeneral Manager

10/10 - Xuất sắc

Deb

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Easy check in, comfy beds, good breakfast options.
Lưu trú 1 đêm vào Tháng 3, 2024
Danny trả lời vào 16/03/2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review.We hope to see you back with us next time you visit Birmingham.Kind RegardsDanny CromptonGeneral Manager

8/10 - Tốt

Yvonne

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good location, good price
Lưu trú 1 đêm vào Tháng 2, 2024
Danny trả lời vào 16/03/2024
Dear guest,Thank you for sharing your feedback from your recent stay with us. We do love to hear from our guests and your feedback is always valuable to us. I am very happy you enjoyed your stay and again thank you for taking the time to leave a review.We hope to see you back with us next time you visit Birmingham.Kind RegardsDanny CromptonGeneral Manager